Forum Discussion
KevinM2
5 years agoFormer Moderator
Hi Skylardaniels, Cox does not shape or throttle Internet traffic or engage in other network practices based on the particular online content, protocols or applications a customer uses. Our network provisioning and engineering practices are designed to enable customers to receive the speeds for the packages they are subscribed to. Can you please email us hard-wired traceroutes to cox.help@cox.com, so that we may have them reviewed? Latency and/or packet loss that does not occur on the Cox network is not something that we can assist with because this does not take place on our network. If latency and/or packet loss is occurring over the Cox network on any one of our servers, then we can definitely investigate further. -Kevin M. Cox Support Forum Moderator
Related Content
- 9 months ago
- 7 years ago