Forum Discussion

Allan's avatar
Allan
Moderator
@JessMac42, ChrisL is correct. The modem you are currently using is only rated for 150 down and has only 8 downstream channels. You will want a modem that has at least 16 downstream channels to receive the higher speeds consistently. You can find our approved modem list here: www.cox.com/.../cox-certified-cable-modems.html. -Allan, Cox Support Forums Moderator
pkendo's avatar
pkendo
New Contributor II
5 years ago

I have a CM 1100 DOCSIS 3.1 it’s not 9 months old. I have 6 neighbors with internet issues. This whole forum has people who are upset with current speeds! We LOVE Your service up until this week! Why can’t Cox be honest and say either  1) We know there’s a problem and we don’t know what’s going on. 2) We hear you and we will send out people to check our lines. Either way, we are saying there’s a problem, we are saying we LOVE COX; but there’s a speed issue right now. It’s NOT everyone’s modems! Unless an electrical pulse was sent and shorted out the entire western seaboard? So please send this up the chain of command and have someone figure out how, ALL OF A SUDDEN; happy customers have started shouting from the rooftops! PLEASE!