Forum Discussion

Frank_D's avatar
Frank_D
New Contributor
5 years ago

Cox is no longer accepting new Email accounts

Since Cox is no longer accepting new Email Accounts, I can only assume that there will be less support for grandfathered Email accounts.  I continue to have trouble sending and receiving Emails lately.  I perpetually get an error message, especially for sent mail.  I have reloaded Microsoft Office, which has Outlook as the program and have initiated repairs.  I must now re-boot my computer every time I want to receive or send Email.  A Cox Computer Tech said that it is best to go to my Cox Webmail to avoid this issue.  Outlook is one of the most universal Email programs.  After 39 years as a Cox customer, I am disappointed in there inability to have a reliable interface with their server and Outlook.

  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    What's the error message(s)?  What version of Office?

  • Frank_D's avatar
    Frank_D
    New Contributor
    5 years ago

    Microsoft 365.  Message is at the bottom that states Send error.  If this continues contact your Internet Provider

  • Frank_D's avatar
    Frank_D
    New Contributor
    5 years ago


    Task 'Synchronizing subscribed folders for namei@cox.net.' reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed folders for name@cox.net. Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

    • Frank_D's avatar
      Frank_D
      New Contributor
      5 years ago

      IMAP.  All server ports have been verified with Cox.  everything works after re-booting the computer.  But his is quite cumbersome just to send mail.

      • Bruce's avatar
        Bruce
        Honored Contributor III
        5 years ago

        Is the Authentication Box checked?

  • JimC52's avatar
    JimC52
    New Contributor
    5 years ago

    You may be experiencing the same issues as I did with yahoo.com mail. I prefer to use Outlook also and recently Yahoo sent out an advisory that they were improving the security on their email servers. The only thing I had to do was implement a new, more cryptic password on my Outlook / yahoo.com mail account which has completely solved my problems (like you described).

  • vetteguy's avatar
    vetteguy
    New Contributor
    5 years ago

    I've been a cox customer since the 1990's and using Outlook. I heard about cox Outlook support you're talking about. I spent 2 hours om the phone today with their email tech support to no avail. I didn't change anything after I hung up and later my email was working again. They keep saying it's not them, but it is them. They are about to lose a long time customer with me.

    • Bruce's avatar
      Bruce
      Honored Contributor III
      5 years ago

      Email nowadays isn't just a client-server connection.  Since Cox moved to "advanced" ports; it's high levels of authentication, encryption, root-certificates, server-certificates, OS-certificates, clock settings, etc.  The client-server connection may be fine...the problem may be within a single security component.

      All you can do is ensure your OS, applications and certificates are up-to-date.  It could be a certificate issue with Cox but it'd be a waste of time trying to get them to resolve it.  Perhaps webmail 'til they fix it.