Cox Internet Outage ... Again!!!
FYI ... Outage again?!? I'm taking screen shots of the notifications this time. Going to share them with the FCC if this goes days and days again. I pay my bills on time ... You need to honor your...
Forum Discussion
My thoughts exactly
Isaac713
Hi! I appreciate how important the internet connection has become these days, & I apologize that your service is impacted. You definitely deserve reliability, and I can relate to how you feel. We live and work in the communities we serve, so we have the same questions and expectations as you do.
We work very hard to prevent outages and limit down-time. Cox has added network alerts to the Cox App as we've received feedback over the years from customers wanting to know when we're aware and working on solutions. Checking the Cox app is the best way to stay informed of any impacts to the network in your area. Although we are normally accurate with our times, occasionally our teams run into unexpected issues which forces us to extend the restoration estimates.
Since this post falls outside of the scope of intent for our community forums, I'm turning off comments, but if you have any concerns, please email us at cox.help@cox.com with your full name, complete street address and the details of your concern as your registration for forums may not help us to identify your account.
