Forum Discussion

Cheyenne_Kiel's avatar
Cheyenne_Kiel
New Contributor
5 years ago

COX Customer Service Supervisors: A failure at multiple levels

Team,                                                                                                   26 AUG 2020 I wanted to take a moment and express my significant disappointment in both COX's...
bearone2's avatar
bearone2
Contributor III

call back!

Cheyenne_Kiel's avatar
Cheyenne_Kiel
New Contributor
5 years ago

I've called at least 7 times on this issue without resolution.  How many times should the paying customer have to keep calling back before he just cancels service and goes with someone else?

  • Allan's avatar
    Allan
    Moderator
    5 years ago
    @Cheyenne Kiel, The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Allan, Cox Support Forums Moderator.