Forum Discussion

jeri_g's avatar
jeri_g
New Contributor II
6 years ago

Cox Connect not syncing with Panoramic Modem

After a successful installation of the new modem, I noticed it does not link with the Cox app or in the "my wifi" section of the Cox site. Devices are working, phone, TV, computer are all goo .  I ...
  • jeri_g's avatar
    jeri_g
    6 years ago

    Yes...everything is working and showing in the panoramic app.  I will tell you that your phone tech who activated the modem because the account wasn't set up correctly did not mention a different app.  The chat support lady didn't either...she had me uninstall and reinstall the Connect app.  

    If only there could be one integrated app....

    Anyway - thanks Becky for the solution and Zurq for responding. 

Becky's avatar
Becky
Moderator
6 years ago
Hi Jeri_g, which Cox app are you using? Make sure you are using the Panoramic WiFi App rather than the Cox Connect App. www.cox.com/.../panoramic-wifi-app.html
-Becky, Cox Support Forums Moderator
  • jeri_g's avatar
    jeri_g
    New Contributor II
    6 years ago

    Yes...everything is working and showing in the panoramic app.  I will tell you that your phone tech who activated the modem because the account wasn't set up correctly did not mention a different app.  The chat support lady didn't either...she had me uninstall and reinstall the Connect app.  

    If only there could be one integrated app....

    Anyway - thanks Becky for the solution and Zurq for responding. 

    • JonathanJ's avatar
      JonathanJ
      Former Moderator
      6 years ago
      @Jeri_g

      Most welcome please let us know if you have further issues.

      Jonathan J
      Cox Moderator
  • jeri_g's avatar
    jeri_g
    New Contributor II
    6 years ago

    Aha!  Let me try that.  I will be bac . Thank you