COVID-19, Slow Speeds, and Why You Are Paying Full Price for Them!

Question

COVID-19 is clearly slowing down many of Cox’s servers due to the increase of Residential use across the nation. Many more people are at home and needing to use the internet for very demanding virtual tasks to replace going to work. Gaming has also increased substantially with schools and colleges around the nation closing. This is throttling your internet speeds drastically as we speak! Why are we still paying full price for our service then?&nbsp;
Follow this link to submit an informal complaint to the FCC for Cox’s unwillingness to reimburse their customers for paying for full price speeds, while realistically receiving fractions of the speed!&nbsp;
https://consumercomplaints.fcc.gov/hc/en-us

For example I have the Ultimate package at 300 mbps, and currently I am receiving anywhere from 5 kbps to 20 mbps!&nbsp;

kleewai · Answer

Yes, guys, you all are correct this is cox's fault and most cox customer support staff are unaware and don't really know whats going on and are just doing what the higher-ups tell them to do. On this forum -&nbsp;https://forums.cox.com/forum_home/internet_forum/f/internet-forum/25474/finally-admitting-they-screwed-up&nbsp;some guy was able to squeeze the right information out of a technician.&nbsp;https://drive.google.com/file/d/12VKXPFY6ff9JkgCzCcmhBKIRFsP77JmX/view&nbsp;The best thing we all can do right now is to file an FCC complaint -&nbsp;https://consumercomplaints.fcc.gov/hc/en-us/articles/115002206106&nbsp;&nbsp;asking your neighbors who have Cox to file one too.

bruce_niere · Answer

Even without covid or what so ever, I had this very issue from the moment I started with cox, although it wasn't as bad until last year of november.

jack_h · Answer

Same here

Forum Discussion

COVID-19, Slow Speeds, and Why You Are Paying Full Price for Them!

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