Forum Discussion

Tom2001's avatar
Tom2001
Contributor
7 years ago

Copy/Paste into a new compose email does not work

I can't copy and paste into a new email. If I choose the "Plain text" option I can paste, but as soon as I change back to HTML the text disappears. This has been going on now for 3 days. I have notif...
Tom2001's avatar
Tom2001
Contributor

Crazy isn't it? 3rd party software for webmail and cox has no leverage. have a support ticket now running for over a month. wth

RalphW's avatar
RalphW
New Contributor III
7 years ago

I just finished a chat with their help desk.  At first he tells me it's a server issue and it should be fixed in 2-6 hours.  After i gave him the link to this thread, he tells me "we have a full report here escalated to our CAG team group, the page has been presented the issues because of recent updates, you know digital stuff, we are currently working hard to bring back that feature.",  and that their fix ETA is a "day or so".  

One can only hope.  And hope they are monitoring these forums to see the level of sheer disgust with Cox lack of service.

  • Becky's avatar
    Becky
    Moderator
    7 years ago
    Hi Everyone, I've been able to duplicate the issue using Chrome. To ensure that our email administrators are working on this issue, I've submitted a new ticket. I'll let you know what I find out! -Becky, Cox Support Forums Moderator
    • ahughs1459's avatar
      ahughs1459
      New Contributor
      7 years ago

      Can you provide an update?  Feature is still not working for me. 

      • Becky's avatar
        Becky
        Moderator
        7 years ago
        Hi Everyone, I was provided only the same info that Tom received. The issue will be corrected by a future upgrade...specific date unknown. If I discover any further details, I will update this thread. -Becky, Cox Support Forums Moderator