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bricksbCox's avatar
bricksbCox
New Contributor
5 days ago

Continuously having intermittent internet outage/sluggish issues

We have always used the Cox supplied Panoramic modem/router for years. Lately, we have had continuous intermittent internet drop issues; internet randomly slows down, sometimes drop off, so,I will do the proverbial “reset” will be fine for a few hours then will slow down or cut off again in the middle of streaming a movie or video… really annoying!!!

  • I’ve tried:
    • Resetting the modem again and again
    • Used the Cox Tech Support app also recommending multiple tests/resets/etc.
    • Replaced the Panoramic modem/router a few weeks ago… worked fine for a few days, then the slowing and cutting off all over again
  • What’s really frustrating is the very delayed response of my driveway and front door security cameras when a person or package is being delivered.  I have even added several cox pods to augment the signal from my router to the cameras but to no avail.
  • unfortunately, Cox is the only internet provider with a fiber optic service in our community.

 

  • Pakmann2k's avatar
    Pakmann2k
    New Contributor
    4 days ago

    Same here, Peoria, AZ. The random 10p outage I can set a watch to. That's one of several usually starting at peak times, Sunday from 5p-10p is the worst!

    • JulianN's avatar
      JulianN
      Moderator
      4 days ago

      Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and we would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!