Constant Connection Issue
Since about a week or so we started having constant connection issues. This is right after Cox was out for like 6-8 hours in our area. Starting Thursday we could not connect through my wireless route...
Forum Discussion
Same issues here. Been a customer since 10/11/20 and my connection drops AT LEAST 8 times per day. Have had 3 separate technician visits, with the last being yesterday. Tech laid a new incoming wire(not sure why it took 3 visits to get this) and still losing connection. However only for a minute.
Contacted support thru chat since I can't ever get anyone on the phone, and the chat agent switched twice, and eventually stated since he/she was not hearing from me, the chat was terminated, all the whie I was responding.
RIDICULOUS! TERRIBLE CUSTOMER SERVICE
OUsooner48
Sorry to hear that you've had trouble getting help. I'd like to take a look at your account and see what's happening. Please send an email to cox.help@cox.com and include a link to this forums thread along with your full address. I can help!
StephanieS
Cox Forums Support Moderator
Sorry to hear that you've had trouble getting help. I'd like to take a look at your account and see what's happening. Please send an email to cox.help@cox.com and include a link to this forums thread along with your full address. I can help!
StephanieS
Cox Forums Support Moderator
