Forum Discussion
Same issues here. Been a customer since 10/11/20 and my connection drops AT LEAST 8 times per day. Have had 3 separate technician visits, with the last being yesterday. Tech laid a new incoming wire(not sure why it took 3 visits to get this) and still losing connection. However only for a minute.
Contacted support thru chat since I can't ever get anyone on the phone, and the chat agent switched twice, and eventually stated since he/she was not hearing from me, the chat was terminated, all the whie I was responding.
RIDICULOUS! TERRIBLE CUSTOMER SERVICE
- Mac_the_Frustra4 years agoNew Contributor
Same here....and hearing the same from many others. I think they did a system upgrade or change and messed things up. If I have the devices that can connect at 5GHz they connect steady......but not anything running at a 2,4GHz connection.
- OUsooner484 years agoNew Contributor
Both the 2.4 and 5 go out consistently daily multiple times for me
- StephanieS4 years agoModeratorOUsooner48
Sorry to hear that you've had trouble getting help. I'd like to take a look at your account and see what's happening. Please send an email to cox.help@cox.com and include a link to this forums thread along with your full address. I can help!
StephanieS
Cox Forums Support Moderator
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