Class Action Lawsuit for Data Overage Fraud
How many people would be interested in a class action lawsuit against Cox over their fraudulent data overage charges. Personally we had a massive increase last month over any other month with no different usage on our end. There were multiple days when we were out of town and still managed to use 50GB in that time. Customer Service uses the same canned response for everyone. They try to blame it on connected devices (we had none) or someone using our wifi. Their excuses just don't add up. Connected devices wouldn't use more data than days when people are actually home using the devices. And I'm not living next door to some rouge hacker that's capable of breaking my password. Also, if someone was stealing my wifi, why would it spike one month and go down the next? Did they just feel like not using it anymore?
It's time that we stand up together and get past their BS responses. Their data reporting is not accurate, so they shouldn't be allowed to charge extra fees for phantom data usage. The only reason they get away with this is because there are no other options in a lot of cities. This can't continue and needs to stop now!