Recent Discussions
Class Action Lawsuit for Data Overage Fraud
How many people would be interested in a class action lawsuit against Cox over their fraudulent data overage charges. Personally we had a massive increase last month over any other month with no different usage on our end. There were multiple days when we were out of town and still managed to use 50GB in that time. Customer Service uses the same canned response for everyone. They try to blame it on connected devices (we had none) or someone using our wifi. Their excuses just don't add up. Connected devices wouldn't use more data than days when people are actually home using the devices. And I'm not living next door to some rouge hacker that's capable of breaking my password. Also, if someone was stealing my wifi, why would it spike one month and go down the next? Did they just feel like not using it anymore? It's time that we stand up together and get past their BS responses. Their data reporting is not accurate, so they shouldn't be allowed to charge extra fees for phantom data usage. The only reason they get away with this is because there are no other options in a lot of cities. This can't continue and needs to stop now!
High data usage on one day
Hello, my tracker is showing I have one day with extremely high data usage at 291 GB, meanwhile all the other days are at around 23 GB and Cox is giving me no explanation on what caused this. Anyone know how this can happen? I barely watch tv, do not game, work computer was off, and my cell phone was not connected to the internet.
Data Usage inconsistencies
First, we are a 20+ year customer of Cox. We live on an acre+ with2 neighbors within wifi distance. No one is on my network, as I authorize devices identified on my network. I have a long history with Cox to compare. Sooo... Cox had all sorts of issues in our neighborhood last month. I had a tech come out and he identified some cable issues...which was old and had a splitter in the roadside box with a branch to nowhere in an unknown conduit. Changing the cable/adapters helped a bit, but we still experienced drops. About2 weeks latera new board was installed in that nodeand the system is a bit more stable. However, with as much down time as we experienced inthe month of November, we somehow set a new record high data usage. So far this month, while trying to push usage down, I'm still on pace to equal that of November. To compare...We used less than 600 GB in September and about 800 in October. November went over 1100 GB...and we have never exceeded 1000 prior since caps data caps went into effect. Over the years, we tend to run around 700-800GB/mo. Now it seems I have a 50% increase for unknown reasons. I went thru every device last night and the settings are dumbed down on every device. We stream on Amazon Fire sticks mostly. This has been the setup for years. I know this isn't significant, but inconsistencies bother me. It should not fluctuate like it does. The wife and I are boring. WE don't even watch HD movies. We mostly watch old shows, news, home improvement, travel, golf, etc. Not 4K HD live streams. I can't imagine how that would effect the usage....or would it? Do we have any control over usage? We don't vary much in our lifestyle/viewing habits, yet the results fluctuate wildly...how is that? I'm still looking for that answer after many requests...and now doing so again after a record setting month with no explanation as to why. In Mesa AZ.Data Caps are not balanced in 2020
Hello. Data Caps are absolutely a joke. They're systems put in place to simply generate more money. In 2020, almost EVERYTHING is online, taking up bandwidth. Right now, countless people are going over their data caps during this pandemic and Cox is collecting on them like the mafia. If you think $50 ADDITIONAL is fair for this packet loss ** service, stop reading. Data caps are extremely unbalanced. I just went to check on my data usage, and its over 1tb again. I shouldn't have done it to myself, but here we are because of your practices COX. I wanted to see if i was hitting my data cap and if i could simply download something without going over. And guess what lol, I hit my data cap, and, well, i still want to simply download something. I want to use my service that i pay $100+ a month for. I don't want to pay $10 per 50 gb to continue to use my service. In what world is this not an insane, mafia-esque tactic? Maybe Trump's America and with Ajit Pi's damage, but lets not even go that far. How in the world is it not insane, with some of these frivolous game downloads are 100gb +? So, if I download 5 new games, i hit about 500gb. Thats half of my data cap for 5 big games. Thats not streaming or actually playing them either. Thats half or more, GONE, just from using my service normally. Then those same games have updates that can also be 100gb. So now there's 5 updates a month, thats another 500gb. Thats my data cap lol. AND THEN we have streaming movies, the bandwidth it takes to actually play the games etc. It makes absolutely no sense. In anyway. At all. Ever, in 2020. You have to be the thickest headed person in the world to think this is any semblance of fair, or someone who makes money from these practices, or Ajit Pi himself. It is absolutely infuriating. I can't use my service normally. A big game comes out in a few days: Cyberpunk. Right now my data is at 1000gb. And I'll be downloading Cyberpunk. And that will probably make me go 100gb over my data cap. And that will run me $10 per 50gb. So potentially $20 just to download a game. Not to buy it, but to download it, to use the service which i already pay for. Simply raise the data cap or remove it entirely. There is no way 1tb is a fair and balanced data cap in 2020. There is no reason to make people feel ill over their data usage. There is no reason to make people pay an additional $50 to use their $100 service normally. Imagine not really having $50 to simply hand over out of the blue (and before someone says 'what about the money you spend on the games,' lol, i'm most concerned with the games i've already bought, deleted to make room, and now download again to play). I'm not a person who wouldn't miss $50. I need that $50. You obviously dont and you obviously know that. I want the least stress possible, especially from an INTERNET SERVICE PROVIDER. I don't want to think about if a download is costing me $20-$50 for something I already own... Some day it'll change but until then, guess I'll just keep feeling ill over the situation, in the midst of a pandemic, while you make money from it. Here is the $20 I owe you for the 100gb patch that automatically downloaded overnight while i slept. I'm sorry, I should've payed more attention. Oh, there's another option? $50 for unlimited? So I can pay $20 extra or $50 extra. What about the third option where I already payed you $100+ for the month of service, and I don't have to cough up more?
My Data Usage bug
We consistently average around 30 GBs per day, but got notified this morning (21 days into the billing cycle) that we are almost 250 GBs over for the month. After checking My Data Usage, it shows that the average for the first 20 days is consistent, but yesterday (10/03/2020) was 1,090 GBs just for that one day!!! We were outside almost all day, and didn't stream or download any more than a typical day. There is clearly a bug w/ Cox's data usage tracking. See below for images of our daily usage as reported by Cox. Is anyone seeing anything similar? I've already been on chat w/ two level 1 support reps. The first one, "Shireida J.", had no clue what I was talking about, said she would create me a ticket, but after about 20 minutes transferred me to another level 1 support rep (without even telling me). The second one, "Miah D.", verified that a ticket had not been created and had no idea why I was transferred. Current month https://ibb.co/8sQ8Cht Previous month https://ibb.co/ysjvKtX Thank you to anyone who can help.
Huge spike in data usage since switching to Gigablast
My brother and I switched to Gigablast last month, and this current cycle we have used more data each day (according to our Cox online account) than we did during our HIGHEST usage day last billing cycle. Is this due to Gigblast and having the ability to download things faster and in higher quality? We have not changed anything in terms of the number of devices using the internet, streaming significantly more shows, games, videos, etc. We have maintained our usage of devices, yet, we have apparently used 86% of our 1.28 TB data plan in 13 days (almost exactly what we used in 30 days last cycle). This is very strange. Has anyone else had a similar issue? What can we do about it, besides upgrading our data plan, which we are trying to avoid?
How does Cox measure data "usage"?
I've been dealing with a spotty connection for the past few weeks, well, few months really, but the past few weeks have been exceptionally bad. I've noticed that during the periods of Cox network failures my data "usage", as shown on their website, is significantly higher than normal. During these periods it also deviates significantly from the throughput logged by my gateway, which is both fairly consistent day-to-day and more representative of the expected network load. My assumption is that this is due to retries initiated by the modem. There have been a huge number of un-correctable errors logged by the modem across a number of channels during these periods, so that seems to support my theory. Does anyone have any insight into this?COX data measuring tool is off
I have been going back and forth with COX for about a month now trying to explain that their traffic analyzer is off but have only been told that it can't be because they work with a "third party" who's own 2018 report show that theyDO have a chance over over counting traffic used. There has been no report for 2019 released to the public yet so it is impossible to verify if they fixed the issue. The problem is that I've spoken to my router manufacturer who has assured me that as long as my router firmware is up to date the wifi traffic should be accurate to the KB. After my own research I've found that the only way to be sure of the traffic used on wifi is to take the measurement from the router (which I do) and nothing else (COX uses the modem) so I'm starting to think that they are sending a fair amount of data to my modem (my personal modem not theirs) and then charging me for it, which they shouldn't do per their support reps, or their measuring tool is off which they wont even consider. I'm curious if anyone else has run into this issue or even just COX's refusal to engage with their paying customers about possible issues.
Unexplained Data Usage Spikes
I have noticed some very weird spikes in my data usage meter. On November 21st the meter reported I used 1,425GB of data, up from my general average of 10-15GB per day at most. Had to call customer support and have them credit back the $100 in overage charges, as it was clearly an error and I had even remembered that we didn't even stream any television or music that day. The representative mentioned that he had several calls with similar concerns, and that there must have been a bug in the system or something. They also suggested I change my WiFi password, which even though I know the network hadn't been compromised I obliged. Fast forward to today, I notice that it shows on December 13th that we used 182GB which although less is still quite the spike from our general average. Once again, I had obligations that day and wasn't even home most of the day. I wish I had more internal data regarding network traffic but unfortunately I don't. Has anybody else noticed any odd unexplained spikes?
