check docusign carefully before signing

I have multiple business accounts with COX.  Never do more than a 3 year contract with any of my vendors because business and technology constantly change.  When I set up one of my accounts the sales rep slipped in a 5 year contract.  Now of course I need to close that location.

I've paid 3 years even though I closed the facility last year.  Recently, I contacted customer service and told them that unless somebody helped me resolve this I would cancel all my accounts.  There are too many options out there to work with a company that I feel is screwing me.

No problem, I was told.  We'll cancel this location if you increase your bandwidth at another location.  Seemed reasonable and I need the additional bandwidth since the other account was set up years ago when all they had was 10mb.  The guy told me he wanted to keep us as a customer and would give us a discount that would offset the cost of the additional bandwidth.

So I get the documents to sign and guess what - the new service is adding 150% cost to my old bill and the other location is being closed with a 2 year penalty clause.  Fortunately, I caught this BS and told the guy this is not what we agreed to.  Now he claims ignorance and said a supervisor will contact me.  I haven't heard anything - crickets.

My business partner is a disabled retired military officer.  He wants to go scorched earth over the perceived lack of honor.  I just want to get this resolved.  Is there a way to go higher up within cox and talk to somebody who can resolve this without lying to me?

Rick