check docusign carefully before signing
I have multiple business accounts with COX. Never do more than a 3 year contract with any of my vendors because business and technology constantly change. When I set up one of my accounts the sales rep slipped in a 5 year contract. Now of course I need to close that location.
I've paid 3 years even though I closed the facility last year. Recently, I contacted customer service and told them that unless somebody helped me resolve this I would cancel all my accounts. There are too many options out there to work with a company that I feel is screwing me.
No problem, I was told. We'll cancel this location if you increase your bandwidth at another location. Seemed reasonable and I need the additional bandwidth since the other account was set up years ago when all they had was 10mb. The guy told me he wanted to keep us as a customer and would give us a discount that would offset the cost of the additional bandwidth.
So I get the documents to sign and guess what - the new service is adding 150% cost to my old bill and the other location is being closed with a 2 year penalty clause. Fortunately, I caught this BS and told the guy this is not what we agreed to. Now he claims ignorance and said a supervisor will contact me. I haven't heard anything - crickets.
My business partner is a disabled retired military officer. He wants to go scorched earth over the perceived lack of honor. I just want to get this resolved. Is there a way to go higher up within cox and talk to somebody who can resolve this without lying to me?