Forum Discussion

whirlwind's avatar
whirlwind
New Contributor
2 months ago

Can't turn off coxwifi hotspot

Is there a way to disable the coxwifi hotspot? I realize this is not my main network, but I really don't want random people in my neighborhood using my modem's hardware resources. I tried disabling the hotspot in my privacy profile, the modem restarts but the hotspot remains. I know it's not coming from one of my neighbors because it disappears if I unplug the modem.

 

 

hotspot
  • Shaun_A's avatar
    Shaun_A
    Moderator
    2 months ago

    Hello Whirlwind. I certainly apologize for the Cox Hotspot issue you are experiencing. You can disable the feature within the Cox website by opting out of the feature on your MyProfile once logged in with the primary User ID. The below steps should get you through the process of disabling. If you are unable to, then please send us an email with your full name and complete address to Cox.Help@cox.com. See below for the instructions. 

     

    To disable Cox Hotspots, complete the following steps.

    1. Open a web browser and enter www.cox.com/myprofile.
    2. Sign in to your account by entering your primary Cox user ID and password.
    3. From the Password, Security & Privacy section, click Privacy preferences.
    4. From the Privacy preferences page, does the Cox Hotspot section display?
      • If yes, then click the radio button next to Disable.
      • If no, then contact us for help.
    5. Click Save changes.

    Thank you,