Forum Discussion

nrdygrl's avatar
nrdygrl
New Contributor
6 days ago
Solved

Cox Wifi Hotspots

Do the Cox wifi hotspots reconnect automatically? 

  • ChrisJ2's avatar
    ChrisJ2
    6 days ago

    Hi, there. If it's a saved network profile on your phone or device, it should. 

  • ChrisJ2's avatar
    ChrisJ2
    Moderator
    6 days ago

    Hi, there. If it's a saved network profile on your phone or device, it should. 

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II
    6 days ago

    I think the system should remember your device(via MAC address) for up to 2 years, but I couldn't find the documentation saying so. Are you having a problem? If so, what?

  • nrdygrl's avatar
    nrdygrl
    New Contributor
    6 days ago

    Thanks! My daughter is the one having trouble, but I think she's dropping when out of range of the hotspot. I'll need to get more info from her, but wanted to be sure how it worked.  

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor II
      6 days ago

      I would also check the Coxwifi map to see what wifi access point she is connecting to. If the signal is coming from a customer's Panoramic gateway, their could be a problem with service to that gateway. Or it could be as simple as someone unplugging the power from the gateway for some reason. I agree more data is needed.