bldugas
7 years agoNew Contributor
Cannot logon to My WiFi to change router settings.
I just added internet service to my account today. The internet works fine, but I cannot logon to My WiFi to configure a guest account and change settings. I get a message that says I don't have a compatible router. I have a CGM4141 router and it IS compatible. Tech support was clueless. Lovely! I suspect this has something to do with my account not being updated correctly. Can anybody help me with this?