Why can I not send emails in Outlook? I changed my setting a few months back and everything was working fine until abut a week ago?

Hi KScilingo, What happens when you attempt to send an email? Are you getting any error messages/codes? Can you provide us with the settings you currently have set?

Settings: Incoming Server: pop.west.cox.net Outgoing Server: smtp.west.cox.net SPA - checked My outgoing server SMTP requires authentication – checked Incoming server: 995 SSL – checked Outgoing server: 465 w SSL

I have had the same issue over the last few days, on multiple client platforms, and have been using the recommended client SMTP settings on all of them. I have spent several hours with Cox Support over chat and phone including "tier2" support but have not been able to reach anyone who can do anything beyond going over the client settings. Interestingly, the problems started around the same time I received an email from the "Cox Communications Seciruty Team" that included the following text: "The Cox Communications Security Team has detected suspicious activity on one or more of your Cox.net email accounts and your personal information may be at risk. To help contain this risk, we have temporarily blocked the ability to send email from your Cox.net account. For your additional protection, access using your current password will be disabled within 24 hours.You must immediately reset your Cox password to remove this risk to your account. Once your password is reset, you will be able to access your account and send email normally." I found that I had set up some Linux servers on my local network with postfix configured to use Cox for outbound email without SSL a while back which could possibly explain the "suspicious activity". I disabled the email services on these, and also reset my Cox password as instructed by the email, but this has not changed anything as far as being able to send email from other platforms. One Cox Support person even told me that many people had received similar messages in the last few weeks, but that no action had actually been taken to prevent me from sending email as stated in the message I had received. I work with computer support myself and have at least some sympathy and patience to deal with the process but still find it frustrating that it should be so hard to reach service staff with the appropriate level of knowledge. If I was routed to a technician who could look at SMTP server logs live while I "hit" them, and perhaps direct me to specific servers for troubleshooting, I feel this shouldn't really take that long to resolve.

KScilingo Please remove the "west" from both server names. For the incoming mail server please try "imap.cox.net" and incoming should be "smtp.cox.net" with the SSL box checked. Please give that a try and let us know how that works. StephanieS Cox Support Forums Moderator

Changing those made it worse... I cant' send or receive

Cannot find outgoing server

KScilingo
New Contributor
8 years ago
You are the 4th different person to ask this...

My current setting...

incoming: pop.west.cox.net

outgoing: smtp.west.cox.net

NO SPA checked

SMPT requires authentication checked

995 SSL

465 SSL
JonathanJ
Former Moderator
8 years ago
@KScilingo

Please remove west from both the outgoing and incoming server this link should help https://bit.ly/2ypdWx6.
MillerBrent
New Contributor
8 years ago
I fixed this problem by changing my password to something new. It then started recognized my sent email.
KScilingo
New Contributor
8 years ago
incoming: pop.cox.net

outgoing: smtp.cox.net

NO SPA checked

SMPT requires authentication checked

995 SSL

465 SSL

New Password

Still can not send thru Outlook!!!!!!!!!!!!!!!!!!!!!!!!
DannyS
Moderator
8 years ago
Hello KScilingo, People were required to make changes in their Outlook settings and were required to login to our site and change your password for all changes to take affect. Please visit https://www.cox.com/residential/special-offers/secure-email.html and verify your setting, even re-entering the information if the current information appears correct already. Once all changes have been made login to myemail.cox.net and change your password. Please wait 30 minutes as the server has to process any changes prior to anything being able to process. Also verify no messages are in your outbox on all devices and if found, please move them to another folder prior to making these changes as well.
KScilingo
New Contributor
8 years ago
OK, I did exactly what you said to do and still no luck. I still can not send email thru Outlook!!!!

This is very very annoying.
J_Reynolds
New Contributor
8 years ago
I am unable to send outgoing e-mails from IOS devices on Cox.net. All settings are correct. I have deleted the e-mail account and added it back. Settings came in automatically with Cox.net and are exactly as shown. Can receive mail but cannot send out mail. Get error message: Your password or user name is incorrect. This is not so. It has been going on since December and I have spoken with Cox support people twice. It is to the point I will have to change internet service as I use my Apple tablet for all e-mails. J Reynolds
hammerva
New Contributor
8 years ago
I guess I am getting similar issues because I keep getting a request to log in for SMTP only. It never works even though I know it is the same one as the inbox. I don't have 'west' anywhere in my address and my 'SPA' checkbox is unchecked since it seems that is asked a ton on this thread

So resetting your password has worked for everyone?
DannyS
Moderator
8 years ago
Hello J Reynolds and hammerva, Resetting the password is manditory and must be done from our site, not in outlook. Please visit https://www.cox.com/residential/special-offers/secure-email.html and verify your setting, even re-entering the information if the current information appears correct already. Also be sure to clear all outbox folders and once all changes have been made. Login to myemail.cox.net and change your password. Once the password has been changed, please allow 15min for all changes to update and test sending an email at that time.
WiderMouthOpen
Esteemed Contributor II
8 years ago
Hey "Danny"

So when are you going to tell customers the reason they have to change their password to something it never was before is because their accounts were compromised? Yes Cox security WAS hacked. See this Washington Post article or just google "Cox Hack FCC fine". Not only is Cox lying to it's customers, but it lied to it's employees. I was employee and I was hacked. I changed to FIOS as soon as I could after quitting, but recently I had to move into a Cox only area, so now I have no choice. So now I am back, I am now a COX customers, and no offense, but I am not going to take any of the moderators BS here. Fact check yourself or I am going to be all over you like white on rice. Fair warning.