Why can I not send emails in Outlook? I changed my setting a few months back and everything was working fine until abut a week ago?

Hi KScilingo, What happens when you attempt to send an email? Are you getting any error messages/codes? Can you provide us with the settings you currently have set?

Settings: Incoming Server: pop.west.cox.net Outgoing Server: smtp.west.cox.net SPA - checked My outgoing server SMTP requires authentication – checked Incoming server: 995 SSL – checked Outgoing server: 465 w SSL

I have had the same issue over the last few days, on multiple client platforms, and have been using the recommended client SMTP settings on all of them. I have spent several hours with Cox Support over chat and phone including "tier2" support but have not been able to reach anyone who can do anything beyond going over the client settings. Interestingly, the problems started around the same time I received an email from the "Cox Communications Seciruty Team" that included the following text: "The Cox Communications Security Team has detected suspicious activity on one or more of your Cox.net email accounts and your personal information may be at risk. To help contain this risk, we have temporarily blocked the ability to send email from your Cox.net account. For your additional protection, access using your current password will be disabled within 24 hours.You must immediately reset your Cox password to remove this risk to your account. Once your password is reset, you will be able to access your account and send email normally." I found that I had set up some Linux servers on my local network with postfix configured to use Cox for outbound email without SSL a while back which could possibly explain the "suspicious activity". I disabled the email services on these, and also reset my Cox password as instructed by the email, but this has not changed anything as far as being able to send email from other platforms. One Cox Support person even told me that many people had received similar messages in the last few weeks, but that no action had actually been taken to prevent me from sending email as stated in the message I had received. I work with computer support myself and have at least some sympathy and patience to deal with the process but still find it frustrating that it should be so hard to reach service staff with the appropriate level of knowledge. If I was routed to a technician who could look at SMTP server logs live while I "hit" them, and perhaps direct me to specific servers for troubleshooting, I feel this shouldn't really take that long to resolve.

KScilingo Please remove the "west" from both server names. For the incoming mail server please try "imap.cox.net" and incoming should be "smtp.cox.net" with the SSL box checked. Please give that a try and let us know how that works. StephanieS Cox Support Forums Moderator

Changing those made it worse... I cant' send or receive

Cannot find outgoing server

StephanieA
Former Moderator
8 years ago
KScilingo,

Are you using any other device to check and/or send emails? If so, what settings are you using for those devices. Also, please check your outbox and make sure it's empty.
KScilingo
New Contributor
8 years ago
Ive been using the same *** laptop for 2 years, no other devices. what is going with this, I cant send emails at all, 5 different people have tried to help me. Does anyone in the tech dept know what they are talking about?
- ColleenD
  Moderator
  8 years ago
  KScilingo, Have you recently changed your password to a brand new password you've never used previously? Some customers' passwords may be out of sync between the mail servers and webmail and the invalid attempts are locking users out of the SMTP server. If you haven't already done so, please disconnect your email client, reset your password as Danny suggested previously Then check your settings on your device and reconnect the email.
Swamper
New Contributor III
8 years ago
I am on the East coast and use smtp.east.cox.net as my outgoing server. Been using it for years and it works with the "new and improved" cox email system.
MyPlanet
New Contributor
8 years ago
Having the same issue right now. All setting are correct and haven't changed. It connects to smtp.west.cox.net, but won't accept the login. I'm sure there is a perfectly logical reason.
KScilingo
New Contributor
8 years ago
So I guess there is No one at Cox that knows anything about this issues...
- DannyS
  Moderator
  8 years ago
  Hello KScilingo, When the email platform changed, all users were required to update their 3 party client settings then login in at our new address of myemail.cox.net and change your password. Please be sure to change the password to one that has never been used prior, or would be considered to be close to one you previously had in the past. Afterward, you will still need to wait approx 30 minutes for the service to update and process the request. Cox Support Moderator

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