Forum Discussion

JasTown's avatar
JasTown
New Contributor
25 days ago

What has happened to Cox service?

Been with Cox over 2 decades and rarely did I ever have connection issues and when I did, it was resolved quickly and completely. Now, in the last several weeks, connection up and down several time a day. Had a brand new drop from pole to house, didn't help, all equipment is top tier and new, so I started keeping outage logs in March. The logs are SO long, it won't let me publish it but is spans dates from 03/21/2025 till just today and there must be close to 200 entries of ups and downs. Have called and the last 3 times I've called, there is an outage in your neighborhood. Expected time of repair about 5 hours.

 
This used to be a very good service...what happened?
 
 
  • ColleenD's avatar
    ColleenD
    Moderator
    25 days ago

    JasTown 

     

    Thank you for reaching out in our Community Forums regarding your recent service trouble. Thank you for your over two decades of loyalty. I appreciate how important the internet connection has become these days, and I apologize that your service is impacted. You definitely deserve reliability, and I can relate to how you feel.

     

    I was able to use your forums credentials to locate your account, with this info I was able to check on your immediate area and I do see history of some documented outages, and that the Cox app is showing an outage right now, however this alert is not an impact to your service.  While we do have documented outages, I don't have any details of those incidents to determine what might have been going on, and even with your list I wouldn't be able to correlate much outside of the documented incidents. 

    If you are having trouble right now, (or at any point in the future) I would ask that you email us at cox.help@cox.com with your full name, complete street address, the details of your concern and (in today's case,  a link to this post) so that we can investigate while the trouble is happening. You can also reach us on Twitter/X at @CoxHelp or visit us on Facebook. 

    Since this is a topic outside the purpose of our forums I will be turning off replies to this thread. We look forward to receiving your email so that we may assist you.