Why can I not send emails in Outlook? I changed my setting a few months back and everything was working fine until abut a week ago?

Hi KScilingo, What happens when you attempt to send an email? Are you getting any error messages/codes? Can you provide us with the settings you currently have set?

Settings: Incoming Server: pop.west.cox.net Outgoing Server: smtp.west.cox.net SPA - checked My outgoing server SMTP requires authentication – checked Incoming server: 995 SSL – checked Outgoing server: 465 w SSL

I have had the same issue over the last few days, on multiple client platforms, and have been using the recommended client SMTP settings on all of them. I have spent several hours with Cox Support over chat and phone including "tier2" support but have not been able to reach anyone who can do anything beyond going over the client settings. Interestingly, the problems started around the same time I received an email from the "Cox Communications Seciruty Team" that included the following text: "The Cox Communications Security Team has detected suspicious activity on one or more of your Cox.net email accounts and your personal information may be at risk. To help contain this risk, we have temporarily blocked the ability to send email from your Cox.net account. For your additional protection, access using your current password will be disabled within 24 hours.You must immediately reset your Cox password to remove this risk to your account. Once your password is reset, you will be able to access your account and send email normally." I found that I had set up some Linux servers on my local network with postfix configured to use Cox for outbound email without SSL a while back which could possibly explain the "suspicious activity". I disabled the email services on these, and also reset my Cox password as instructed by the email, but this has not changed anything as far as being able to send email from other platforms. One Cox Support person even told me that many people had received similar messages in the last few weeks, but that no action had actually been taken to prevent me from sending email as stated in the message I had received. I work with computer support myself and have at least some sympathy and patience to deal with the process but still find it frustrating that it should be so hard to reach service staff with the appropriate level of knowledge. If I was routed to a technician who could look at SMTP server logs live while I "hit" them, and perhaps direct me to specific servers for troubleshooting, I feel this shouldn't really take that long to resolve.

KScilingo Please remove the "west" from both server names. For the incoming mail server please try "imap.cox.net" and incoming should be "smtp.cox.net" with the SSL box checked. Please give that a try and let us know how that works. StephanieS Cox Support Forums Moderator

Changing those made it worse... I cant' send or receive

Cannot find outgoing server

InfoBunny
New Contributor
8 years ago
100%, you need to disable SPA first

Sever Settings (Since you said you use a pop account)

Incoming Server: pop.cox.net

Outgoing Server: smtp.cox.net

Since you said outlook go to More settings;

For the outgoing server tab

PUT A CHECK in My outgoing server required authentication (And use same settings as my incoming mail server)

Then for ports

incoming (pop): 995 with SSL

Outgoing (smtp): 465 with SSL
KScilingo
New Contributor
8 years ago
My current setting...

incoming: pop.west.cox.net

outgoing: smtp.west.cox.net

NO SPA checked

SMPT requires authentication checked

995 SSL

465 SSL

Nothing ive tried has fixed the issue.
JLK69
New Contributor
8 years ago
I am also dealing with a similar issue and a Cox rep using Chat told be that my area has had an "outage" since March 6th and they did not know when this would be fixed!
ColleenD
Moderator
8 years ago
KScilingo,

Please visit www.cox.com/secureemail to use the guided help to verify all settings. Please be sure to complete all steps, retyping all information where needed.
KScilingo
New Contributor
8 years ago
I went to the secureemail page and made sure all the setting are correct. I can still only receive mail, and can not send mail through Outlook...
ColleenD
Moderator
8 years ago
KScilingo,

I just wanted to verify, did that include removing ".west" from your server settings? What error message are you seeing with the updated settings?
KScilingo
New Contributor
8 years ago
west is removed.

the error message is... "Your outgoing (SMTP) email server has reported an internal error."
Allan
Moderator
8 years ago
@KScilingo,

Are you able to access, send, and receive emails through webmail?

Thanks,

Allan - Cox Support Forums Moderator.
KScilingo
New Contributor
8 years ago
Yes I am. But not thru Outlook. It was all working until about 2 weeks ago. Then the problem started with the sending of email.
Allan
Moderator
8 years ago
@KScilingo

Ok. What do you have listed for the SMTP server settings?

Thanks,

Allan - Cox Support Forums Moderator