Forum Discussion

iggyaz's avatar
iggyaz
New Contributor II
2 months ago

Cancelled Cox Internet service.

After 20 years with Cox I had to cancel my Internet Service to my Home.
I do not have any equipment or other services from Cox.
I cancelled well in advance prior to my next bill.

When I started with COX I paid a full month when they started my service.
So actually I pay ahead of my service month.

Now they say they don't get paid in advance but after the month is up and want me to pay another month for internet service from them

Am I missing something here?
Do I need to have an Audit for the past 20 years to prove my point?

What do you think?
Thank you

  • ColleenD's avatar
    ColleenD
    Moderator
    2 months ago

    iggyaz 
    Thanks for visiting our Cox Community Forums, which is intended for customers to discuss technical topics. We value your 20 years of loyalty and are sorry to hear you have made the decision to end your service. Please know that billing for most of our services, but not all, is done in advance. With that being said, this is a topic unsupported by the purpose of our forums, and I ask that you email us at cox.help@cox.com with your full name, complete street address and a link to this thread so I can review your account details.