Forum Discussion

SYR's avatar
SYR
New Contributor
5 years ago

Call to cancel service but it did not go through

Dear Cox,

I called your representative on Feb 14 to cancel my internet service because I will be staying in Europe from March to August 2020. The representative I talked to told me he had cancelled my service. However, I received a bill today (March 20) which clearly indicates that the service was not successfully cancelled. Legally speaking, I should not pay for the service which I did not choose to use. And I felt being cheated. I hope someone can help me to resolve this issue. Since I am currently in Germany. You can reach me through the email: lexlu66@gmail.com. Thanks. 

  • bearone2's avatar
    bearone2
    Contributor III
    5 years ago

    depends on the days in your billing cycle & where the 14th fell.

    not totally sure but i think the bill you get is for the previous month.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    5 years ago
    Hi SYR, this post has been locked. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High-Speed Internet services with other customers. If you need help with billing or other account-specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator