Forum Discussion

SYR's avatar
SYR
New Contributor
4 years ago

Call to cancel service but it did not go through

Dear Cox,

I called your representative on Feb 14 to cancel my internet service because I will be staying in Europe from March to August 2020. The representative I talked to told me he had cancelled my service. However, I received a bill today (March 20) which clearly indicates that the service was not successfully cancelled. Legally speaking, I should not pay for the service which I did not choose to use. And I felt being cheated. I hope someone can help me to resolve this issue. Since I am currently in Germany. You can reach me through the email: lexlu66@gmail.com. Thanks. 

2 Replies

  • bearone2's avatar
    bearone2
    Contributor III

    depends on the days in your billing cycle & where the 14th fell.

    not totally sure but i think the bill you get is for the previous month.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    Hi SYR, this post has been locked. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High-Speed Internet services with other customers. If you need help with billing or other account-specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator