Bad latency and packet loss with cable connection during pandemic. Would DSL be an improvement?
For about a month now ive been experiencing the same terrible lag as everyone else and am desperate for a solution. I dont care about DL and UL speeds i just need good latency. Would DSL be any improvement or does it run off the same nodes that cable does?
I would recommend filling a FCC complaint: https://consumercomplaints.fcc.gov/hc/en-us/articles/115002206106-Internet-Complaints DSL should have more stable ping but may be higher overall, Cox is hybrid fiber coax where they have fiber to a node and then coax from the node to houses(this is cheaper than actual fiber and can have a lot of problems when they over saturate nodes). This whole situation wouldn't of happened if Cox didn't oversell packages on the insufficient infrastructure.
Hello, sorry to hear about your connection concerns. It appears you may need someone to look into your account personally. We can definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at email@example.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.