Bad latency and packet loss with cable connection during pandemic. Would DSL be an improvement?

Hello, sorry to hear about your connection concerns. It appears you may need someone to look into your account personally. We can definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.