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AZchips's avatar
AZchips
New Contributor III
6 years ago

AZ Chandler - constant packet loss

I have Cox Preferred 150 plan and use Arris Surfboard SB6180 modem. I am working from home recently and noticed my Skype meeting call has severe audio problems.   I use Speed test from DSLReports a...
AZchips's avatar
AZchips
New Contributor III
6 years ago

The modem has a setting that doesn't respond to ping.  If I open it up indefinitely, it will be exposed to the hacker.  

Please PM me know a time window when you want to do this then I will open up for ping.

Below are more PingPlotter data collections over the last 7days to 5 different destinations.  The problem is periodic and predictable.  Quiet at night (12am-8am); lots of packet loss during day time.  

They all start from Hop2.

https://imgur.com/K4HBHaB

https://imgur.com/47xbr1ihttps://imgur.com/ExppJmp https://imgur.com/uNsPpJehttps://imgur.com/hFE7SKR

A terrible bandwidth too.

https://imgur.com/wqSSL7h

KevinM2's avatar
KevinM2
Former Moderator
6 years ago
Hi AZchips, can you please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com regarding this inquiry? -Kevin M. Cox Support Forum Moderator
  • AZchips's avatar
    AZchips
    New Contributor III
    6 years ago

    I just did that.