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rementis's avatar
rementis
New Contributor
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Very slow in chandler AZ

I have rebooted my cable modem and router.

I pay for 150 down, but i'm only getting 20.

  • ChrisL's avatar
    ChrisL
    @rementis

    The signal levels got a little better but not by much. You could try a different cable outlet and see if that helps. Otherwise I think a service visit may be in order.

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  • ChrisL's avatar
    ChrisL
    Former Moderator
    @rementis

    I looked at the modem from our end and it's reporting some signal problems and packet loss. Are there any cable splitters you can try bypassing and see if that helps?

  • rementis's avatar
    rementis
    New Contributor

    I could possibly bypass one splitter, but it was working fine for two years before yesterday.

  • rementis's avatar
    rementis
    New Contributor

    I removed the splitter, but still only get 2mb download speed. 

  • ChrisL's avatar
    ChrisL
    Former Moderator
    @rementis

    The signal levels got a little better but not by much. You could try a different cable outlet and see if that helps. Otherwise I think a service visit may be in order.

  • rementis's avatar
    rementis
    New Contributor

    I called Cox support last night and they said there was an outage in my area, but that it would be fixed by 11pm.

    Nothing has changed, it's still very slow.

  • ChrisL's avatar
    ChrisL
    Former Moderator
    @rementis

    While there may have been an outage at one point I don't think that's what is causing the problems you're seeing. I'm thinking it may be time to see about having a tech come out and troubleshooting further.

  • No_More_Cable_B's avatar
    No_More_Cable_B
    New Contributor

    No More Cable Bills:

    [Copy&Paste the link to view video]

    https://www.youtube.com/edit?video_id=wROUdmO-uY8