Forum Discussion

Steve_A's avatar
Steve_A
New Contributor III
5 years ago

Another False Error When Using Cox myemail webmail

I'm so tired of getting email errors.     Does anyone in Cox Management know about all of these errors that customers are having?      Here's the latest: I'm using myemail.cox.net to compose and ...
Steve_A's avatar
Steve_A
New Contributor III

Can someone please respond to why this is giving errors in myemail.cox.net?    Please read original message below  

Why is it why I try sending an email with this travel link in it I get an error when sending the email message

https://www.detourdestinations.com/travel/galapagos-trips

If I remove the link then I can send the email with no errors.    The error only occurs when this link is in the email.

The error displayed below from myemail is CXSNDR.     According to the cox support site this error means “There was a problem with the sender's domain.“.   “Your email failed authentication checks against your sending domain's SPF, DomainKeys, or DKIM policy.”

Why am I getting this error when using myemail.cox.net?

ChrisL's avatar
ChrisL
Former Moderator
5 years ago
This error would indicate that we're having trouble verifying the integrity of the send ISP connection. If you're on a different ISP that has not configured rDNS for the addresses the allocate to users this error may occur.

-Chris
  • Steve_A's avatar
    Steve_A
    New Contributor III
    5 years ago

    Chris

    I’m using webmail.   I’m using myemail.cox.net.     I’m doing this while at home while in the Cox network using webmail.   So if you’re having trouble verifying the integrity of the send ISP then that would be the Cox webmail server in the cox network 

    • KevinM2's avatar
      KevinM2
      Former Moderator
      5 years ago
      It's possible that the link you're providing in the email is being flagged by our spam filter. Have you tried converting this into a bitly link? If that does not work, I'd recommend saving this on a Microsoft Word or pdf document and sending the email that way. -Kevin M. Cox Support Forum Moderator
      • Steve_A's avatar
        Steve_A
        New Contributor III
        5 years ago

        Kevin.     No.  Using. Tiny url did not work.   I just tried from webmail again and I still received AUP#CXSNDR error when sending.    

        Shouldn't this be reported and fixed in Cox servers?