Forum Discussion

Deanne_Minor's avatar
Deanne_Minor
New Contributor
3 years ago

All that speed means nothing when you can't use the internet.

Cox internet is down more than it's up in my area (San Juan Capistrano). Cox does not have the bandwidth to handle all the residents in this area.  I'm paying for 1 Gig, but I can't watch a 30-minute TV show (Youtube TV) without it pausing for 10 minutes (every 20 minutes). We have huge packet loss when gaming.  Internet goes on/off while we are working.  It's worse after 9pm. 

Speed Tests - LOL!   All that speed means nothing when you can't use the internet.   

Can we please get an estimated date when Cox will expand their network at (Del Obispo / Windjammer)?  

I'm new to the area.  Are we hostage or do we have any other choices, beside Cox?

I would like a solution plus a partial refund/discount for constant disruptive service.   

I better post before my internet goes off again. 

1 Reply

  • BenS1's avatar
    BenS1
    Former Moderator
    Hi @ D Minor

    I know how frustrating it is to have unreliable internet that drops all the time. It sounds like we need to do some more thorough investigation of these issues you have been having. Please email us at cox.help@cox.com with your full name and address.

    Ben S.
    Cox Support Forums Moderator