Forum Discussion

Soulprison's avatar
Soulprison
New Contributor III
5 years ago

AGAIN we can not connect to certain websites!

This JUST happened a month ago.  Can not connect to multiple basic websites like, Amazon, Bank of America, etc.  This is happening in the 757 area of VA.  Last time it took over a *** week to get this fixed. THIS IS NOT THE TIME FOR THIS TO HAPPEN! I don't know about anyone else, but I have bills to pay and have to do it online but it's kind of hard to do that when this garbage internet keeps having issues at the Fisher Price back bones.  Have to wait forever just to get a level 2 tech on the phone because all the level ones want to do is ask you to power cycle.  Jesus, fix your crappy hardware already.

  • JoeyM's avatar
    JoeyM
    New Contributor II
    5 years ago

    Same issue in Virginia beach since yesterday.

    Discord

    escapefromtarkov.com

    Curiously enough I can use them if I use a VPN. Cox chat support was useless yesterday. Need help with this bad

    • Sparrow's avatar
      Sparrow
      New Contributor II
      5 years ago

      Being on VPN seems to allow all websites for me as well.

      Cox support is almost useless, they are capable of resetting modems which is about the extent of their expertise.

  • stuco's avatar
    stuco
    New Contributor III
    5 years ago

    I'm having the exact same issue in Virginia Beach. Here is the thread on this forum from January 25th explaining all the issues.

    forums.cox.com/.../cox-routing-seems-messed-up

    I will not call customer no service and have them tell me it's on my end and they have no other customers calling with the same issue. Been there done that. We knew it was on Cox's end the last time and it's the same issue tonight. Please get it resolved immediately and not a week+ later like last time which is completely unacceptable. It's 100% a Cox issue. Thank you!

  • stuco's avatar
    stuco
    New Contributor III
    5 years ago

    With the corona virus crisis and everyone being forced to work from home, we cannot wait a week plus for Cox to resolve this issue like the last time. It's 100% on Cox's end like last time. Since it was finally resolved last time, Cox should know how to fix the issue. Please help with resolving this matter in a timely manner and not a week+ later which is 100% unacceptable. Last time, I never received a credit on my bill for the loss of  most of the internet. Please fix this issue immediately.

    forums.cox.com/.../cox-routing-seems-messed-up

  • stuco's avatar
    stuco
    New Contributor III
    5 years ago

    No response from Cox yet? Does anyone from Cox monitor this forum? Come one Cox, below I provided you with the forum link from January 25th with the identical problem. Why can't this issue be escalated to top tier support and find out who fixed this issue back in January? Again, it''s the IDENTICAL issue from January!

    https://forums.cox.com/forum_home/internet_forum/f/internet-forum/24790/cox-routing-seems-messed-up  January 25, 2020

    Last night I sent an email to cox.help@cox.com and they want me to run some tracer routes. Seriously? Why reinvent the wheel when it's the IDENTICAL issue from January. Please respond and fix this issue and stop wasting our time.

  • Sparrow's avatar
    Sparrow
    New Contributor II
    5 years ago

    This is affecting me in Virginia Beach as well.

    Unable to access BestBuy.com, downdetector.com or washingtonpost.com. ><

  • Karenr1956's avatar
    Karenr1956
    New Contributor
    5 years ago

    I'm having the same issue.  I also had the problem in January.  I don't understand why this is happening again.  I guess whatever was done before was a temporary fix.  It's frustrating because I cannot access several of my banking sites.

  • JBN23's avatar
    JBN23
    New Contributor II
    5 years ago

    Same issue in Newport News (23606) trying to get to the Kroger and Foodlion websites this evening.

  • Rob_H_'s avatar
    Rob_H_
    Contributor II
    5 years ago

    I take it, this is the case across all devices at your location.

    • Soulprison's avatar
      Soulprison
      New Contributor III
      5 years ago

      Yes, and if I disconnect my phone from the router then the pages load fine.  This happened a month ago as well. 

      • Rob_H_'s avatar
        Rob_H_
        Contributor II
        5 years ago

        Without the benefit of packet analysis, it kinda sounds like some LAN IP address assignment issue or broadcast packet issue.  Is the IP address for the phone dynamic or static assigned?  Are all LAN devices dynamically assigned IP addresses by DHCP in the router?  Any recent firmware update in the router or phone?

  • GabeV94's avatar
    GabeV94
    New Contributor II
    5 years ago

    Also having this problem spent about an hour in the chat with a representative who refused to admit that Cox is having the issue. Insisted that I must pay for their remote support service and that the service is the only way to fix the problem. I do Networking so I know how to configure my end of the network. Ran a Tracert and it stops dead at Cox's server. Ready to admit a problem yet Cox?https://imgur.com/CKfwjNK

    • ekhawaii's avatar
      ekhawaii
      Contributor
      5 years ago

      GabeV94....I ran your tracert from SoCalif.  to both discordapp.com and IP 162.159.135.233 and this is what I got:

      Neither of them get stuck although it's curious that both IP address point to the same URL.  Your stoppage must be caused by your path to the site...or something like that.  Did you try PingPlotter, cmd ping or maybe WinMTR.  COX should be able to help you with this stoppage...but as you say, some path  is broken.

      • GabeV94's avatar
        GabeV94
        New Contributor II
        5 years ago

        The issue is not affecting all cox customers, just certain areas it seems. The representative at the call center was also able to ping the website as well. Just very curious that it dies at the Cox server but they don't have any fix.

        Appreciate the information but as stated in the initial thread it seems to only be affecting the 757 Area of Virginia (Norfolk, Hampton, Newport News).

  • stuco's avatar
    stuco
    New Contributor III
    5 years ago

    cos.help.com rep asked me for trace routes but Cox Email is blocking my attachments of them with the following error:

    An error occurred while sending mail. The mail server responded: EacEjS8nKq6r2EacFjmZ3r internal error. Refer to Error Codes section at www.cox.com/.../email-error-codes.html for more information. AUP#CXSMTP. Please check the message and try again

    How ironic Cox blocks attachments of what Cox is asking me to provide which is beyond frustrating so I am attaching them here. Someone from Cox please respond. Again, it's the identical issue from January 25th as discussed on this Cox link:

    https://forums.cox.com/forum_home/internet_forum/f/internet-forum/24790/cox-routing-seems-messed-up

    https://imgur.com/a/mjZytrx

    https://imgur.com/a/3uLAAkf

    https://imgur.com/a/4yQ4CNe

    • GabeV94's avatar
      GabeV94
      New Contributor II
      5 years ago

      I was able to email them with an inline picture of my tracert. Hopefully that works for you but if not I wouldn't be surprised....

      • stuco's avatar
        stuco
        New Contributor III
        5 years ago

        I've already spent so much time on this issue same as last time. We both know it's the identical issue as in January and should be an easy solution if someone at Cox would escalate to the appropriate department. Frustrating no one from Cox has replied to this forum! I also just emailed cox.help.com with the above links of the trace routes since they were blocking my attachments.