Forum Discussion
cos.help.com rep asked me for trace routes but Cox Email is blocking my attachments of them with the following error:
An error occurred while sending mail. The mail server responded: EacEjS8nKq6r2EacFjmZ3r internal error. Refer to Error Codes section at www.cox.com/.../email-error-codes.html for more information. AUP#CXSMTP. Please check the message and try again
How ironic Cox blocks attachments of what Cox is asking me to provide which is beyond frustrating so I am attaching them here. Someone from Cox please respond. Again, it's the identical issue from January 25th as discussed on this Cox link:
https://forums.cox.com/forum_home/internet_forum/f/internet-forum/24790/cox-routing-seems-messed-up
I was able to email them with an inline picture of my tracert. Hopefully that works for you but if not I wouldn't be surprised....
- stuco5 years agoNew Contributor III
I've already spent so much time on this issue same as last time. We both know it's the identical issue as in January and should be an easy solution if someone at Cox would escalate to the appropriate department. Frustrating no one from Cox has replied to this forum! I also just emailed cox.help.com with the above links of the trace routes since they were blocking my attachments.
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