AGAIN we can not connect to certain websites!
This JUST happened a month ago. Can not connect to multiple basic websites like, Amazon, Bank of America, etc. This is happening in the 757 area of VA. Last time it took over a *** week to get thi...
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Also having this problem spent about an hour in the chat with a representative who refused to admit that Cox is having the issue. Insisted that I must pay for their remote support service and that the service is the only way to fix the problem. I do Networking so I know how to configure my end of the network. Ran a Tracert and it stops dead at Cox's server. Ready to admit a problem yet Cox?https://imgur.com/CKfwjNK
GabeV94....I ran your tracert from SoCalif. to both discordapp.com and IP 162.159.135.233 and this is what I got:
Neither of them get stuck although it's curious that both IP address point to the same URL. Your stoppage must be caused by your path to the site...or something like that. Did you try PingPlotter, cmd ping or maybe WinMTR. COX should be able to help you with this stoppage...but as you say, some path is broken.
The issue is not affecting all cox customers, just certain areas it seems. The representative at the call center was also able to ping the website as well. Just very curious that it dies at the Cox server but they don't have any fix.
Appreciate the information but as stated in the initial thread it seems to only be affecting the 757 Area of Virginia (Norfolk, Hampton, Newport News).
