Admin Login to new gateway
After some issues, I have my new Cox-supplied gateway, a TECHNICOLOR Model: CGM4331COM. I tried to login using the SSID and password on the bottom of the gateway, but those credentials were not recog...
Forum Discussion
Thank you for your reply. I have managed to login to the admin home page of the gateway (I found the answerer on this forum (admin/password). But now I am wondering what the SSID & its password are used for? Can you help? Thanx.
Just to add to what Darkatt said, the network name(SSID) and password is to connect to your wifi network. Once you are connected to the gateways network, admin/password is the username/password for the diagnostic user interface at 192.168.0.1.
May I ask why you need to log into the gateway? What are you trying to do or fix? Most of the settings will require the Panoramic app for configuration, which uses a 3rd username/password, which is the one you use to login to cox.com.
So the installer used that SSID & PW to setup my WiFi network, is that what you are saying? I guess that makes sense. So then the default admin/password took over? I always have logged into my gateways going back to DSL days. I want to be able to access it in case the need arises. I don't wanna be locked out of my own gatway. I am also trying to identify everything on my WiFi net because occassionally I get notified of a new device being added and I have added nothing at that time. I also get a lot of security notices about MyCloud (a WD device that serves as my personal cloud, although WD has ceased supporting it) from Cox saying they blocked access because they saw MyCloud's attempts to access my net as a threat. It is running the latest software and I doubt it is a threat (this threat stuff has been happening over the last year or more). So several things on my net appear only as MAC addresses and I am trying to ID them all.
MikeyChris I'm loving all of the community support in this thread! With that being said, I would recommend signing into the Cox Wifi app, which allows you to manage your network and the devices connected to it.
Oh yes, I have been using that app for sometime now. But I still like to be able to log directly into my gateway.
Not sure what happened to my other post I just made. It vanished. Did a moderator delete it?
Anyway, if the password was changed, use the Panoramic app to change the SSID and password. See here. There is also a way to do it via 192.168.0.1 but I couldn't find official documentation for that since Cox wants you to do all/most things via the app now.
As for the new device warning, do you have Apple devices? If so, they use "private address" which randomizes the MAC address, which causes your gateway to see it as a new device. See here to disable. You can also use the app to see what devices are connected. See here. If you can get it's MAC address, you can look it up here to see the vendor(manufacture). If no vendor, probably a randomized MAC address.
As for MyCloud, try turning off Advanced Security. See here.
I just checked and advanced security is not enabled. So not sure why I get the notifications about access to MyCloud being blocked.
