KeltAZ
9 months agoNew Contributor
5 day outage
My Internet has been down for five days now in Phoenix although my direct neighbor has Cox and hers is still up. They don’t have any timelines to fix it, but I work from home and my job depends on me having an Internet connection. I’m at the point now. I’m about to switch to Verizon because I just need any sort of Internet And five days is pretty excessive considering they usually get it back up within a couple of hours. I’m not sure what to do because I’ve enjoyed having Cox for 10+ years and really don’t want to switch, but I need Internet and I don’t seem to have any or timelines on when it will be up. Anyone have any suggestions? Customer support just says they don’t have any control over and they hope its up soon.