Forum Discussion

NeighborCoxWatc's avatar
NeighborCoxWatc
New Contributor
7 years ago

3 week of daily outages in Laveen Meadows, Laveen AZ.

I live in Laveen Meadows, Laveen AZ, and there has been daily outages for the last 3 weeks. They usually happen between 2PM and 6PM and last for 20 minutes to 2 hours. And I mean EVERY DAY! I've aske...
KevinM2's avatar
KevinM2
Former Moderator
7 years ago
Hello, we are terribly sorry that you're experiencing these ongoing outages. The appropriate party has been notified of the situation, and the issue is being addressed accordingly. These intermittent issues can take up to a week to catch and repair. Please bear with us and thank you for bringing this to our attention. -Kevin M. Cox Support Forum Moderator
NeighborCoxWatc's avatar
NeighborCoxWatc
New Contributor
7 years ago

Two more outages on 03/04/2019 - 5:24 PM to 5:28 PM; 6:48 PM to 6:57 PM

  • KevinM2's avatar
    KevinM2
    Former Moderator
    7 years ago
    Hello, we appreciate your patience and thank you for letting us work with you on this. We have been advised that the issue in your area has now been resolved. If you're having any issues going forward, we encourage you to reach out to us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
  • DawnJ's avatar
    DawnJ
    Former Moderator
    7 years ago
    Hello, I wanted to provide an update on the service issue in the area. Our Plant Team was able to identify the problem with equipment in the Field. The equipment was replaced and all has work is completed. Please let us know if you find that you are still experiencing a service issue. -Dawn J Support Forum Moderator
    • NeighborCoxWatc's avatar
      NeighborCoxWatc
      New Contributor
      7 years ago

      Everything is working well again. Thank you for expediting that fix. I take back everything bad I've ever said about Cox. :>)