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Juj229's avatar
Juj229
New Contributor II
2 years ago

3 Months of Multiple Daily Instances of Modem Self-Restarting

I am at a loss here. For the past 2-3 months, I've been having issues with my Panoramic Wifi modem issued by Cox, model CGM4331COM. At least 2-3 times per day, it will restart itself. This has been...
cable modem
ConnectionLoss
disconnect
internet
modem
FuriousGeorge's avatar
FuriousGeorge
New Contributor

We’re experiencing the exact same issue on a daily-basis for the past month or so, the gateway will automatically go offline at 10:15am and again ~ 2:30pm and Cox is unable to identify the cause nor can they offer a solution. We just installed a new gateway this week and it has not helped. 

WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor
2 years ago

Are your logs also blank or do you see errors?