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Juj229's avatar
Juj229
New Contributor II
2 years ago

3 Months of Multiple Daily Instances of Modem Self-Restarting

I am at a loss here. For the past 2-3 months, I've been having issues with my Panoramic Wifi modem issued by Cox, model CGM4331COM. At least 2-3 times per day, it will restart itself. This has been...
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FuriousGeorge's avatar
FuriousGeorge
New Contributor
2 years ago

We’re experiencing the exact same issue on a daily-basis for the past month or so, the gateway will automatically go offline at 10:15am and again ~ 2:30pm and Cox is unable to identify the cause nor can they offer a solution. We just installed a new gateway this week and it has not helped. 

  • Juj229's avatar
    Juj229
    New Contributor II
    2 years ago

    I'll let you know if anything specific gets figured out with our issue. However, ours does not seem to adhere to a schedule when it decides to restart.

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    2 years ago

    Are your logs also blank or do you see errors?