Well, not totally blank, but it surprised me to see nothing concerning forced restarts when I checked here.
Here's a shot of that downstream table scrolled over to the oddly high number. Looks like one of the SNR values dropped slightly under 36.
Never considered the idea of complaining beyond Cox themselves. Would it be an official complaint I'd need to file with the FCC, or just a mention of such to Cox?
Honestly, I am not sure how the tiers work or how to tell who is what tier, but I would assume I have not gone beyond the first tier since no one has been documenting this issue along the way. Every time I call or chat, it's the typical check the connections, let's reboot the modem, let's schedule a tech deal. The techs always show up confused about why they are here.
Would it be an official complaint I'd need to file with the FCC, or just a mention of such to Cox?
Informal complaints are the most common. I think you need a lawyer for formal complaints. I think Cox had a department that just handles FCC complaint escalation who are much more advanced then who you get when you call up. Don't even bother with chat. They are outsourced. Tier 1 when you call up isn't much better. They are forced to follow a script. If you do file a complaint, let me know how it goes.
Thank you for the screenshot where to get the logs. It doesn't look like the type of logs we would be looking for, but perhaps that is unique to your gateway.
Thanks for that information. The last tech that came claimed he was going to request that the lines be looked at throughout our neighborhood and to wait until Friday to call them back if we're still having issues. But we have been told this before, so if I'm still seeing issues after this weekend, I'll probably just push forward with the FCC complaint.
Appreciate you helping me learn the kinds of things to look out for with the modem!
