EMAIL ERROR

This change by Cox is not reasonable for the average user.  Can't believe people are having problems with Outlook.  Mine was the same but I'm using Mozilla Thunderbird with Cox.  I feel the same as you in using Outlook.  Thunderbird is very, very similar to Outlook - I have tons of files/folders, calendar, address books, etc.  

I had Thunderbird set up for my Cox email and a while ago had set up a gmail account email when Cox was doing strange things a few months ago.  When I open Thunderbird I can see my Cox email account and my gmail account.  If I try to send to more than 9 people with my Cox email - does not work as I originally said when I started this thread and same as lots of others have said.  But if I use my gmail account using Thunderbird I have absolutely no problem.  I'm in the process of copying all my folders, calendar, contacts etc. to gmail and stop using Cox.

I run a youth sports organization and routinely send emails to way more than 9 people - anywhere from 12 to over 200 people.  I told the Cox rep this and that lots of customers use their email the same way and are legitimate, not sending spam.

As usual, Cox doesn't listen to their customers and their needs.

We have been with cox ever since I gave up dialup! (Company founded by friend of my son and with his help) There is much on this topic in the Internet forum, FYI. It's total disruption with email right now.

but as far as spam goes...in all those almost 30 years, I think I've had actual ( remember, addresses can be spoofed) spam from a cox.net address maybe 3 times. This is ridiculous.there are garden clubs that have more than 9 people.  How many on a soccer team?

cox should be able to put a spam filter on the send and decide if it's spam or a legitimate group,topic. 

Yet..." Longer, harder, stronger..." Comes right to my inbox.

Oh, and Tina....

if you find a choice to cox...please post! Where I am ( oc, ca) it's them...or it's not capable Internet. Or cable tv. When it's a monopoly....they never have to say their sorry.

but their  people do. Regularly. They are great. And they don't get answe sheets. When they pick up, they never know what's coming at them.

Hi Everyone,

We're investigating the issue of being unable to send to multiple recipients. I've collected the data from all of your posts and forwarded it to our mail administrators. For new posts regarding an error when sending an email to multiple recipients, please be sure to include the following:

• POP or IMAP
• Name and version of email client
• Device name and OS

For folks unable to send any email at all, refer to www.cox.com/secureemail and use the step-by-step guides to check your email server settings. Verify that your Incoming mail server and Outgoing mail server fields do not contain east, west, or central.

POP3:  POP.cox.net - port 995 with SSL
IMAP:   IMAP.cox.net - port 993 with SSL
SMTP:  SMTP.cox.net - port 465 

Delete any messages stuck in your Outbox, then close and reopen your email utility. If you still get an error when trying to send an email, please provide us with the entire error number and error message.

1. Windows Mail

I can send an e-mail to myself - when I try to send it to send work I get the message "We weren't able to send the message so we've put it in your Drafts folder.  Before you try sending it again, you can check to see if the address is correct and that no attachments are too large."

I've tried several e-mail addresses I know are valid and get the same message - the attachment is an 11 kb excel file. I have successfully sent e-mails to friends yesterday with windows mail with no attachments. I sent a test e-mail to my gmail with no attachments and got the same message. I can only e-mail myself.

I'll post Outlook error separately since Forum obviously has character limitation.

Outlook 2007 - on any e-mail (even with no attachments) I try to send I get a popup asking for my password for smtp.cox.net.The popup won't go away. It gives up for a while and gives the message "Task 'jannymv1@cox.net - Sending' reported error (0x800CCC92): Your e-mail server rejected your login. "  It then goes on to say check my settings which I've done about 20 times like others on this forum. 

I'm the one that started this thread and am glad so many other people had the same problem - lots of good comments.

Hopefully Cox can resolve this issue.  Meanwhile I will not use Cox - am using gmail that has no restrictions.  Since I'm not using Cox and if there is not a fix to this problem I may think about getting rid of Cox altogether - internet, phone, cable, etc.

My problem was sending outgoing emails to multiple addressees.  Not feasible or efficient to limit addressees to 9 people.  I run a Pop Warner program locally, state board, etc. with over 250 families and over 70 coaches that I do send routine emails.

I use Thunderbird, release 52.6.0 as my email client - it is up to date and I do not want to stop using it as I have all my contacts, saved folders, etc. for years.  Using Cox Webmail is not an option.

My outgoing server setting are correct using POP.

As I said, hopefully Cox can fix this or they will lose a lot of customers!

Tina

Hi Jannymv,

The error 0x800CCC92 indicates a possible password synchronization issue. Please close Outlook and go through the following steps:

1. Go to myemail.cox.net.
2. Look for "Forgot User ID / Password?" underneath the sign-in box, and click "Password."
3. Walk through the steps to reset your password to something you've never used before.
4. Open Outlook.
5. When the popup asks for your password, type in your new password.
6. If you have any email still in the Outbox, delete it or move it to your drafts folder. 7. Close Outlook completely, and then reopen it.
7. Try to send another test message to yourself.

If you access your email on any other device, be sure to open your email and type in the new password so that your account settings are updated. Use the Cox Support article found at https://www.cox.com/residential/support/changing-your-email-server-settings-for-microsoft-outlook-2007-2016.html for reference.

Becky - Before I do this I have one question - my cox login password and e-mail pass word are the same - does this mean I will have a different password for the e-mail or do I have to change the cox.net password also? I was under the impression that they should be the same.

Becky - two more items before I try what you say 1. When I try to use cox e-mail on my iPhone 4 will it automatically ask for new password? 2. There may be reason to believe it's more than a password issue because I did actually send e-mails to myself after clicking "repair connection" but it worked only one time each time and when I looked at Outlook it had changed the port settings back to the pre Jan 28 settings - which would seem to indicate at least the password was good.