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R3nzyscox2020's avatar
R3nzyscox2020
New Contributor
2 months ago

Cox Panoramic wifi app fail

So I am having issue with WiFi app shows everything but my wifi users. I chat with 3 agents and neither one understood what I ment. All I wanna do is utilize the bedtime timer for my kids and we'll let's just say no wifi for anyone because I unplugged the darn thing no wifi til I can gain access on app. Assist please.

FYI

Cleared caché - cleared data - uninstalled app - re-installed app - reset app preferences - checked for update - clapped my hands and stompt on one foot and even that did not work.

  • Allan's avatar
    Allan
    Moderator
    2 months ago

    Hello. Are you getting any error messages when attempting to access and/or use the wifi app? Also, does the app still show devices on the network?

    • carrs's avatar
      carrs
      New Contributor
      2 months ago

      Funny thing is there does not appear to be a model in it. It is white with a gray bottom. Possibly CGM4981. 

      • ChrisJ2's avatar
        ChrisJ2
        Moderator
        2 months ago

        I'm so so rry for the difficulty with using the parental control features and I want to help. Please reach out to us on Twitter at CoxHelp, visit us on Facebook at https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. We're glad to look into this and help you correct it. 

    • R3nzyscox2020's avatar
      R3nzyscox2020
      New Contributor
      2 months ago

      Yes wifi is working... but one of the devices (my daughters laptop) is stuck in bedtime mode so I can not access the wifi part of the app