Forum Discussion

TinaV's avatar
TinaV
New Contributor
7 years ago

EMAIL ERROR

Only on Outbound emails I get the following error.  Just started yesterday.  I've checked all the settings, etc. and everything is right.  Can't figure it out.  Can anybody help? An error occurred ...
Becky's avatar
Becky
Moderator
7 years ago

Hi Jannymv,

The error 0x800CCC92 indicates a possible password synchronization issue. Please close Outlook and go through the following steps:

  1. Go to myemail.cox.net.
  2. Look for "Forgot User ID / Password?" underneath the sign-in box, and click "Password."
  3. Walk through the steps to reset your password to something you've never used before.
  4. Open Outlook.
  5. When the popup asks for your password, type in your new password.
  6. If you have any email still in the Outbox, delete it or move it to your drafts folder. 7. Close Outlook completely, and then reopen it.
  7. Try to send another test message to yourself.


If you access your email on any other device, be sure to open your email and type in the new password so that your account settings are updated. Use the Cox Support article found at https://www.cox.com/residential/support/changing-your-email-server-settings-for-microsoft-outlook-2007-2016.html for reference.