I recently started getting a heartbeat error watching tv on my computer. It's not a Cox problem. I've noticed that folks on Comcast and Xfinity are having the same problem. I suspect Adobe Flash, but updates haven't solved the problem. Anyone else getting Heartbeat errors lately. Something has changed

Well let's take some bets here: How many say that Cox will drop the ball on this ? Dropping the ball occurs in several ways, First dropped ball sidestep: They will continuously ask for "more information" even though they have all the information they need. Most common scenario: They will just never get back on this 503 error problem. Let me try to soften my possibly undeserved sarcasm. I have had Cox Cable for the last five years and at my previous address had the now defunct Time Warner Cable which by comparison, was a train wreck. Cable was dark for days, could never reach support etc. Cox by comparison is much better, but owing to the work and business ethic of the "new generation" (yes, I am an old fart) there is a good chance that we who are having this problem with the 503 error will fall victims of the "now generation" "drop the ball" tactic . Lets see what happens....... har har har 1. ME !

I'm also having the same issue. Extremely frustrating. This must be something new. Never had the issue before.

Yep. Me too on Cox. Started last week. Thought it was just me.

I AM ALSO HAVING THIS ISSUE -- EVERY 10 MINUTES OR SO.....SO FRUSTRATING!!!

YES LOOKS LIKE MANY ARE HAVING THIS PROBLEM. COX SUPPORT WHERE THE H ARE YOU ? HELP US FIX THIS IF YOU CARE ABOUT YOUR CUSTOMERS.

Hi Everyone, I'd like to get a better idea of what is happening. How are you watching content when the Heartbeat error 503 occurs? Are you using watchtv.cox.com, a network site like HBOgo.com, or a streaming site like Netflix.com? Are you on your home network when the error occurs? What browser are you using? Have you tried other browsers?

Heartbeat error 503 | Cox Community

43 Replies

Replies have been turned off for this discussion

TV_Guy
New Contributor
I'm also having the same issue. Extremely frustrating. This must be something new. Never had the issue before.
Sommers3100
New Contributor
Yep. Me too on Cox. Started last week. Thought it was just me.
dallasgrl32
New Contributor
I AM ALSO HAVING THIS ISSUE -- EVERY 10 MINUTES OR SO.....SO FRUSTRATING!!!
alaninpv
New Contributor II
YES LOOKS LIKE MANY ARE HAVING THIS PROBLEM. COX SUPPORT WHERE THE H ARE YOU ? HELP US FIX THIS IF YOU CARE ABOUT YOUR CUSTOMERS.
Becky
Moderator
Hi Everyone,

I'd like to get a better idea of what is happening. How are you watching content when the Heartbeat error 503 occurs? Are you using watchtv.cox.com, a network site like HBOgo.com, or a streaming site like Netflix.com? Are you on your home network when the error occurs? What browser are you using? Have you tried other browsers?
Walyrag
New Contributor
Watching watchtv.cox.com from home network on wired ethernet connection. Using IE 11 (32 and 64 bit) plus Chrome browsers. I suspect Adobe Flash player is the culprit. The xfinity and comcast forums are also full of people that have the same problem cropping up in the last few days.
alaninpv
New Contributor II
YES the above information is the same scenario as mine. Chrome browser (or IE 11) watchtv.cox.com web tv Contour app,. Windows 7 64 bit or Windows 10, home wired network. Latest Flash, (which is suspect). Heartbeat error (503 every 10 minutes.
ScottsdaleMJM
New Contributor
I just had the following useless exchange with online support!

Selena S. at 9:41, Feb 27: I'm happy to help. Let's take a look.
Selena S. at 9:41, Feb 27: To better assist you, I will need the following information: 1. The 10-Digit Phone Number as it is listed on the account. 2. Your full name as it is listed on the account. 3. Your complete home address where the service is located. 4. The four-digit PIN number listed on the account.
Me at 9:43, Feb 27: <edited>
Selena S. at 9:43, Feb 27: Thank you for all the information you have provided. Please wait a moment while I look up your account information.
Selena S. at 9:43, Feb 27: Does that error display when you try to log in to watch TV online?
Me at 9:44, Feb 27: Yes. See http://forums.cox.com/forum_home/tv_forum/f/4/t/16998.aspx at your website for all the other users experiencing the same problem.
Selena S. at 9:44, Feb 27: Let me check that information.
Me at 9:44, Feb 27: It happens every 10 minutes. It says "Heartbeat Error Please try resuming your video to continue where you left off."
Me at 9:44, Feb 27: It just started last week.
Me at 9:45, Feb 27: As similarly reported on YOUR website.
Me at 9:46, Feb 27: I am using Google Chrome as my browser. I've been using the online TV with Chrome for a long while now with no problems, until now!
Selena S. at 9:47, Feb 27: Have you tried to clear the cache in your browser?
Me at 9:47, Feb 27: Yes. Problem still remains.
Me at 9:49, Feb 27: Sounds like you're not aware of this problem as reported on your website forum.
Selena S. at 9:49, Feb 27: In that case, I will submit a ticket for the Video Department to look into this issue. Allow me a moment please.
Me at 9:51, Feb 27: Someone from Cox said... Hi Everyone, I'd like to get a better idea of what is happening. How are you watching content when the Heartbeat error 503 occurs? Are you using watchtv.cox.com, a network site like HBOgo.com, or a streaming site like Netflix.com? Are you on your home network when the error occurs? What browser are you using? Have you tried other browsers? Becky K. Cox Support Forums Moderator ...and people answered they are using the Chrome browser, but that's the last Cox support entry!
Selena S. at 9:53, Feb 27: I understand. I have submitted a ticket # CUI000004249216 to the Video Department to look into this issue. This ticket should be solved in a 24-48 hours timeframe. You can contact us to follow the status of the ticket using the ticket #
Me at 9:53, Feb 27: How do I know the problem has been resolved?
Selena S. at 9:54, Feb 27: The ticket will be solved in a 24-48 hours. Please contact us in that timeframe with the ticket # to give you the resolution of the problem.
Info at 10:00, Feb 27: Thank you for chatting with us.

That was it! Good grief.
Becky
Moderator
Hi Everyone,

Thanks for the information you've provided. We're investigating the problem and will let you know as soon as we have more information.
ScottsdaleMJM
New Contributor
Waiting.......