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Just putting this here because I’ve recently had so many issues out of this internet service in the past two months, after 4 years of no problems. I’m noticing from multiple forums that this company as a whole just flops, but because all of us are in areas where there’s no other options, we are subjected to this mediocre internet provider. Trust me, if I could’ve, I would’ve swapped back to Comcast. Never had an issue with them. Got a new modem, had a technician come out, yet it only gets worse the more help I receive from these absolute clowns. I’m filing a formal complaint. Doubt it’ll do anything but they can still shove it.
My Email Addy is Incorrect
I've changed my cox email address in my account. But on the landing page <https://www.cox.com/resaccount/home.html> the old address is still shown. Refresh does not change it. There is a link to edit it, but the link goes to the page that shows the new/correct email address. So, it appears that cox has a bug in their customer page management software. Any suggestions as to how to fix this? Thanks for any comments.
Very slow CoxWiFi hotspot from my cox panoramic
I've used this hotspot that runs off of my panoramic modem for about a year now with zero performance issues, but as of early last month there was a maintenance for cox in my area for about 3-4 days. During the last 2 days of the maintenance my CoxWifi hotspot that runs off of my panoramic modem started to perform VERY unstable and VERY slow. Examples would be before the whole maintenance thing I could browse any website and it would load perfectly like it should, but now on EVERY website it takes forever to load or doesn't load at all and I have to spam the refresh button. It also has a very unstable connection to any website that I'm currently on at any moment like it would stop loading the page half way through. The max devices I have connected on that hotspot is only 1. Before I've decided to do anything. I chose to wait it out for a good week to see if it went back to normal, but as you can see it's been almost a month now and it's still the same. Now I'll list out what I've done. I started with the basics by unplugging the power cable for the modem for about 2mins and plugged back in. I restarted the modem from my phone using the app. I even went into my cox account to turn on and off the CoxWiFI hotspot. Another option i thought about doing is factory resetting the modem, but I doubt it'll fix the problem. I've called customer service twice. On the first call all they did was file a report for me as they asked me questions about my problems. On the second call all they did was turn off and on my CoxWiFi hotspot. What I found funny about the second call was that I asked if there's a way to directly have the CoxWiFi hotspot be reset and the response was no. After those calls I felt abandoned like even COX CUSTOMER SERVICE can't help solve the problem I have when using their own feature that they provide? What's the whole point of having the hotspot feature at this point when it performs like **bleep** now? My last problem I had to fix it myself not even customer service helped. I'm guessing I might have to solve this one myself too, but I hope someone does have a solution.No TV Service Again!
Just another unannounced unscheduled TV service outage by Cox. You have to get used to it if you have Cox services, on any given day, you just don’t know if you’re going to have TV, Internet, Phone service or not! Tonight 12:30am it’s TV outage, and they expect me to be up at 4:30am to see if service has been restored. Just another day/night in the life of Cox Communication Services…Intermittent Connectivity Issues
I recently moved and previously had zero issues with connectivity. From day 1 in the new home, the internet would disconnect every 90-120 minutes. I have contacted customer five times, twice over text and three calls. The first two were taking so long to respond I figured I would just restart the modem myself. That worked until the eventual disconnection about an hour and a half later. Finally I call, speak to someone who seems like he knows what’s going on and offers to send the technician out for free if the issue persisted. Great! The issue persisted, I call from work the next day but the new customer service rep insists I have to do the troubleshooting now for the fourth time. I ask if he can send the tech out and read the previous rep’s notes. He said he didn’t see any notes regarding sending a tech out and it could be a $100 charge because we didn’t do the troubleshooting. I decline and say I’ll call at home so we can do the troubleshooting again. I get home, call the service line again, same troubleshooting, same claim that the issue is fixed. I tell her that this is now the fifth time and what would it take to send a tech out. I get the same line from her to call back if the issue persists. At this point I’m wondering if there is some magic number of times calling customer service I need to reach before they actually send someone. I ask for a manager, who then says she sees no problem, but now it’s a potential $75 fee for the tech visit. On top of all this, I keep getting pushed to the app THAT WONT WORK IF THE GATEWAY ISNT CONNECTED TO THE INTERNET. So is it free, $100, or $75? Is it based on troubleshooting or is it based on complaining to a manager or getting the right rep? I’m debating terminating the service because of how awful it’s been dealing with them.
Slow down and packet loss almost same time every evening
Just upgraded my service to the 1GB and new modem was just sent to me last week. I upgraded due to this issue. Everyday around 430-5 pm my network slows a little bit, but the main issue is my packet loss jumps from 2-10% up to 30% and above. I cannot stream or play most of my games that I am actually a team member for due to this. Tried power cycling the new modem, upgraded the Ethernet cable, updated drivers and all that but no luck. I've tried to chat online with someone during normal business hours but when I do they don't see anything, which of course they don't at that time because it's running fine! I'm not sure what else to do!?Poor service
On 6-30-2025 at 1:30 pm while watching tv it al of sudden the picture went black. I got on the app and it stated that there was an outage and should be corrected by 4:21pm. I waited an hour and a half and returned to the app and it said that there was no outage. My tv was still out. So I started a chat. I asked for a live agent. The agent worked for about and hour on the issue with no help. I was posting on the chat the entire time. As I told the agent that the internet that it went out, they then after asked if the internet was working. Then I got both tv and internet back and I posted it. Then they both went out again and I posted again. The entire time the agent was one step behind. Then both came back and have been working. The agent then said to have a tech come out to look but I would be smart and buy an insurance plan so I would not have to pay. I have had the service one month and they tried to upsell me!
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