Recent Discussions
STOP LOCKING POSTS
Ok, I don't know if you guys get paid for locking posts, but I am getting tired of it. They are technical posts. Why aren't you allowing us users to help? Why even have this forum if all you moderators do is tell people to email you. I go through the hassle of writing a response and click post, only to get a error because a moderator locked it. Stop it BeckySince you are one of the few moderators here that don't do this type of BS, can you respond? What is going on with the Social Media Team?WiderMouthOpen46 minutes agoEsteemed Contributor II8Views0likes1CommentInternet goes in and out during High Winds
I'm in Summerlin Nv and every time we have high winds the internet goes in and out for a minute or two multiple time a day and the only thing that cox wants you to do is reset your cable modem. That has nothing to with cable modem. my cable modem is only a few months old even if you reset it, we still have the same issue in this area. When you work from home these interruptions are very disruptive. Especially when you're on a zoom call or a team's calls. When you chat with cox online, they just can't get it through their head that this happens only during days when we have high winds. Cox, get it figured out. this is bs that we have to put up with this. I will be so glad when google fiber is finally installed in our neighborhood.TEFTECH2 hours agoNew Contributor17Views0likes1CommentModem frustration
Because my Cox Gateway modem.wouldn't allow the set up of a guest network, I bought my own, a Netgear Nighthawk. Got it set up and called Cox for activation. Agent activated the modem but it wouldn't connect to the Internet. Said it was probably my coax cable (of course, it's always the cable even though it was working fine) and set up an appointment for the following day. Asked if I could continue to use the Cox modem and was told yes. Tried to do so but no luck. Got back to a live agent via chat for help. Saw on my profile the equipment was still showing as the Nighthawk. Told the agent i wanted to go back to the Cox modem until the tech arrived. We stream so without an Internet connect no TV. They kept asking me what the modem was doing and to reset it. Did that, no luck. Then they tried to sell me on an upgrade. Said that the new Cox modem would allow for guest networks. Eventually, I agreed but only if we could get the Internet running again with the existing Cox modem. He said sure and submitted the request. Said the modem would be shipped and delivered the next day. I noticed that the equipment on the app still listed the Netgear modem. Told him that and he said he couldn't change it since he submitted the upgrade request. But, reiterated that the new modem would be delivered the next day. Finishing up. Canceled the tech appointment. Found out that the modem will not be delivered today (at time of this writing, UPS hasn't even picked up the package), and I am left without Internet service for who knows how long. Not that there is anything like the Super Bowl bei g televised this week. Extremely frustrated.MickelsonAZ2 hours agoVisitor16Views0likes1CommentArris SB6190
Hi, The SB6190 won't keep a steady high rate. I use the cox online reset and then have to hard boot the modem in order for it to get close to 500Mbps (If I don't hard boot the modem after the reset, it doesn't get any faster). The improved speed lasts between 2 hours and two days and then it drops to 30Mbps. This has been occurring for over 2 months. I have tried 2 of the same model. Thxddowie83 hours agoNew Contributor238Views0likes30CommentsTuning Adapters - Still Needed??
Hello fellow Cox Customers, well I am a very long time TIVO customer and still continue to be a TIVO customer because we simply like the TIVO user interface. As most of you are probably aware, we were told recently we needed to update our existing Motorola Tuning adapters to the new VECIMA adapters. My question which has been very hard to get out of cox tech support is which channels that I have listed in my Cox Contour TV Preferred package actually required this external device tuning adapter. All I get back is if its an HD channel or Switched Digital it requires it. But yet pretty much all the channels in my allowed list are HD channels and I can get to them without using the tuning adapters. So figured I would as the smart people here does anyone have a more clear answer if these devices are actually needed if we are using TIVO and cable cards? Thanks and looking forward to the replies!! Bricebriceh4 hours agoNew Contributor55Views0likes8CommentsCall History Update
Call records were displayed in the All tab for a few hours on 01/14/2025, then disappeared again and haven't been seen since. For call records to be available after a month-long outage and then be removed again would have required someone at Cox to have done something to cause it. Has anyone who experienced the Call History outage on 12/13/2024 had the issue fixed?CurtB20 hours agoHonored Contributor543Views1like43CommentsModem/Router Combo Internet Issues
Hello, all. I have the modem/router combo unit from Cox, a Technicolor CGM4140COM. At seemingly random intervals, my speeds drop to 2% of my plan speed. It doesn't matter if it's my wirred connections or Wi-Fi. This can happen multiple times in a day or not happen for days at a time. Every single chat to Cox has been a horrible experience that leaves me so angry primarily due to a complete lack of ability to read what I type. In some cases, my modem has been reset without my approval causing other issues in those moments as I work from home. Resetting the modem will fix the issue temporarily ever time. Despite saying this, the reps will always reset the modem, say it's resolved, and to contact again if it happens again. I reach back out and they just loop me around again. Hell, I've even had the speeds drop again within 15 minutes of a reset. I don't know what to do at this point as support seems to not care. A friend within a mile of me is also dealing with similar problems, though he could see the Uncorrectable Codeword count in his settings was off the charts. He was even given their newest modem/router combo earlier today and is already experiencing new issues. I'm hoping someone here may either know the magic words to use to get some actual help or have encountered and resolved this issue. Happy to provide any details that may help you help me.89Views0likes12CommentsTVs Not Able to Connect to Internet
When I first moved in to my new house I was able to connect my TVs to the WiFi, and then I was having issues with connectivity and I reset my modem. When the WiFi came back on, my TVs couldn’t connect, but all my other personal devices are connected. I have tried everything from resetting the modem again, unplugging it, resetting and restarting the TV, unplugging it, factory resetting the TV, and yes waiting 30 seconds before plugging in as well. I’m just lost on what to do and it’s really irritating, any help would be awesome!Bdub0223 hours agoNew Contributor44Views0likes3CommentsDreaded XRE-06014
I am trying to watch a specific program I recorded on my dvr. However, I keep getting the error code indicated in the title. It is only happening for this single program. I have done all the ritual actions. E.g. reset modem/gateway, power cycled the dvr box . To no avail. I have read on this forum that this is an on going problem. What to do? Additionally quite often my remote does not work for fast forward, rewind or exit. The stream often times blacks-out no picture or sound. Sometimes it comes back other times I have to get completely out of dvr mode and resume the program, once, twice or even three times. It is quite annoying. I don’t have to mention how much I pay for this service every month, I am sure everyone knows the cost. Given I just want this equipment to work. Is that too much to as from this company?mrgrdncrtr02 days agoVisitor II569Views0likes10Comments