Two fried tvs
We've had two perfectly good tvs fried within 2 months of each other. Our main living room tv was 10 years old. Thought it was just old. We would get a black screen when we turned it on. Rather than go out and buy a new tv immediately, we brought in another one from a different room in the house. Tried to turn it on this morning and got the same exact black screen. What could be happening here? I'm beginning to think it has something to do with our cox equipment and not the tvs. We have a Cox provided modem+router combo and a cox contour boxwith this tv. All the other tvs in our house are fine. My husband is an electrician and has tested the outlet our surge protector goes into and confirmed power is fine.
Is there a problem with calling retention? I was disconnected twice and the third time I could barely hear the agent's voice - Jan 3/23
I am a 24 year customer and haven't generally had a problem with Cox support or retention before. I was calling because of the excessively high TV bill and wanted to know what the options are for lowering my TV bill. When I called, the agents on the main 800 number all sent me to retention. The first time I connected to retention, the retention agent did not understand the phone number I provided for my account after I gave it three times, and disconnected me. The second time the IVR hung up on me. The third time, I could barely hear the agent and the TV offers he gave was more than I am paying now. The chat agent Joshbrylle P. WAS able to help somewhat and I appreciate him. It was frustrating trying to go through the IVR so many times and when I finally got through there were no options or help.
Certain channels (50, 53, 59) routinely don't work and say try again with XRE 03059 error
Certain channels (50 bravo, 53 food, 59 syfy) routinely don't work on my DVR and say try again with XRE 03059 error. This is a chronic problem and seems to occur in the afternoon. I am paying for these channels. Cox needs to fix this or refund our money. Problem is not occurring on mini boxWe are currently not with Cox TV, though we were for years. We do still use Cox internet service and would love to have the convivence of Alexa for locating channels. Will switch back when AOL and NEWSMAX are added to Cox Service!
This is more of a suggestion or request, if you will, for Cox Service. We are currently not with Cox TV, though we were for years! We do still use Cox internet service and would love to have the convenience of using Alexa for locating channels. The only reason for our not having Cox TV is that the news lineup does not include AOL ad NEWSMAX news service. Cox might gain more Conservative viewers is these news channels were added to the lineup. I know we would switch back to Cox TV service immediately once these stations were added. Thank you for your attention to our suggestion/request. J Vanlandingham
No TV, Internet or Phone service since Tuesday!
Has anyone else been without TV service since Tuesday Evening? I know many have also lost internet and the phone... Every few hours since Tuesday, the estimated fix time changes, according to Cox...they can't settle on any specific time! So frustrating!
