Is there a problem with calling retention? I was disconnected twice and the third time I could barely hear the agent's voice - Jan 3/23
I am a 24 year customer and haven't generally had a problem with Cox support or retention before. I was calling because of the excessively high TV bill and wanted to know what the options are for lowering my TV bill. When I called, the agents on the main 800 number all sent me to retention. The first time I connected to retention, the retention agent did not understand the phone number I provided for my account after I gave it three times, and disconnected me. The second time the IVR hung up on me. The third time, I could barely hear the agent and the TV offers he gave was more than I am paying now. The chat agent Joshbrylle P. WAS able to help somewhat and I appreciate him. It was frustrating trying to go through the IVR so many times and when I finally got through there were no options or help.continuous internet outage and cox has blocked calls
My son and his roommates live around Mclintock and Ivanhoe in Chandler 85226. They have been having non stop internet issues for the last 10 days or so. It's out again today. Cox has given them one $10 credit but cannot tell them what's wrong. It now seems that Cox has blocked their number from support both on the phone and via chat. One of they boys went into the cox store today and still couldn't get any answers. They are all doing classes online from home and aren't able to do any school work! I'm not on the acct so I'm not able to call but really, what the heck is going on in that neighborhood?
New Port Forwarding Menu vis Cox Website
Previously Port Forwarding could be done via your Default Gateway, now you must go through the Cox Website. In doing this Cox removed the ability to enter your own IP address for Port Forwarding, you must select a device now. I am trying to port forward to my broadcast IP 192.XXX.X.255, I cannot enter in my own IP, I must pick a device so this will not work. Is there any workaround for this? And or when will this functionality be added back. Thank you
Intermittent upload speed drops
Hello, I have the same issues pointed in the thread here:https://forums.cox.com/forum_home/internet_forum/f/internet-forum/24329/fluctuating-upload-speeds I have not made any changes to my network and the issues popped up earlier this week while trying to stream. I've ran speed test after speed test and had a tech come out today and tested my new modem and the lines into my house and he cannot find any issues within the signals. I even ran a test for him to see and while the up speeds dropped, he connected his device and the numbers on his device were normal, up/down speeds were high. He mentioned checking the nodes and he did not see any issues with that either. So I am now at a complete loss because the up speeds are still dropping. There is no specific time for these issues as they happen all day off and on. With the few threads with the same issues lately, is it possible this problem is affecting certain areas? I wanted to make a new thread to post some data and also bring to light that there are more people that this issue is affecting to hopefully find a solution: For the video, I tried my best to capture speed tests when the problem presents itself and did a ten minute test stream and showed the connectivity of the Ethernet port during the drops. Hope this helps.
Customer Service and Loyalty Department ignoring my complaints!
I was promised the Gold Triple Bundle Package promotion with 250 channels, all premium channels like HBO, Starz, Sports, Cox Sports, Movie package, On Demand, Cinemax, Music, Variety pack, Free HD, Contour 2 Voice remote control, Super fast gaming internet for multi devices, stream videos, Program recording device, Unlimited nationwide calling in the U.S., Mexico and Canada with all calling features and free device and free self installment, included Tax and all devices for the price he quote me and currently being charged as now. However, I'm not receiving the Gold Triple Bundle, with all the services and devices I was promised at that price. I was put on a inaccurate plan bundle, with no recording device, no contour 2 remote control, no phone service and 140 channels which are mostly local and Spanish channels. I made several calls to your customer service and loyalty department they were happy to provide no solution that honor the prior agreement. Unsatisfied with the lack of customer support from the staff members who helped me; I'm still hoping for a solution. I will like a supervisor contact information or to be contact directly.
