No chat transcripts since January 24
Every time I contact Cox's customer support via chat, I always select the "email transcript" option and enter my email address. The last time I received a transcript of my chat was January 24, but I have contacted Cox many times since then and requested a transcript each time. (Yes, of course I check junk/spam folders, though my ability to receive transcripts to my inbox in the past makes it unlikely they would suddenly be categorised as spam.) Every time I chat in, I mention the failure to send transcripts, but nobody seems to know how to resolve the issue. I have even been informed that frontline agents have no avenue to report IVR/website issues to the IT team or open KPIs about customer-facing tools. There is of course also no way to report issues or provide feedback through the website itself. Is there an open issue currently being investigated regarding failure to send chat transcripts? How widespread is the issue, and what solutions - if any - can be recommended?1.2KViews1like1Comment
Internet Outages AGAIN!!
I have had 4 outages in the last week in my area/neighborhood near Buffalo and Summerlin Parkway. (7 total in the last 3 weeks) I called Friday to get credited for the outages and Cox did but when asked why or will these keep happening?.. nothing. I understand COX is going to keep us in the dark about what causes their problems but for the amount we pay there should be some "communication" (haa, get it!) from them about a service that we rely on now as much as power and water! This has made me start looking to get a second connection which I should have to do. And Cox doesn't care they have the monopoly over most the area. A class action suit would be nice.1.1KViews1like13Comments
Unable to connect to escapefromtarkov.com
A large amount of people are reporting issues connecting to Escape From Tarkov (login, game, and website) mostly from the west coast and with Cox. I am one of these people, check out my tracert results below. C:\Users\sharp>tracert escapefromtarkov.com Tracing route to escapefromtarkov.com [104.20.114.14] over a maximum of 30 hops: 1 2 ms 1 ms 1 ms 192.168.0.1 2 10 ms 10 ms 8 ms 10.53.0.1 3 12 ms 10 ms 10 ms 100.127.74.6 4 14 ms 11 ms 7 ms 100.120.100.16 5 29 ms 32 ms 41 ms sanjbprj02-ae0.0.rd.sj.cox.net [68.1.5.186] 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out.Solved1.3KViews1like5Comments
