How do I monitor the duration of my out going calls on my restricted cox digital phone service
The Phone Call Log shows what time, date, who I called but does NOT TELL ME THE DURATION OF THE PHONE CALLS. SINCE I AM RESTRICTED FOR A HALF HOUR OF CALLS A MONTH, I REALLY NEED TO KNOW THE DURATION. I already had problems being overcharged and if I GO OVER THE HALF HOUR LIMIT A MONTH, THEY CHARGE ME .50 A MINUTE. IT IS NOT FAIR TO THE CUSTOMER SO THEY CAN PROVE THEY WERE NOT OVER THE LIMIT BECAUSE IT PURPOSELY FAILS TO SHOW YOU THE DURATION OF ALL CALLS GOING OUT. I NEED HELP WITH THIS REALLY BAD. THEN THEY CHARGED ME MORE PHONE USAGE FEES UNDER ANOTHER USAGE FEE, WHICH I AM BEING CHARGED MORE THAN DOUBLE.3.7KViews1like2Comments
Android Software Privacy
Like all Cox customer's I was offered the Security Suite including online back up with mobile sync. In reading what settings the Android program uses it includes access to or the ability to modify a number of aspects of control like shutdown, etc. but also Your social information read your contacts modify your contacts Why? Cox is unlikely to have written the program but got something "Off the shelf." butCox can tell any developers that they have to respect Cox customer's privacy if they want Cox to offer their software to Cox customers. I guess this fall under a philosophical not technical question. Slippery slope and all. Thanks for listening.3.6KViews0likes1Comment
HD TV over coaxial cable with MiniBox
I, like many customers have been forced to transition from my basic "wall to tv" cable service to the Cox MiniBox. The MiniBox has worked wellenough (despite being a horrible eyesore on my otherwise well organized armoire) while I was using the HDMI output, but I recently acquired an additional peripheral that requires me to now use the Coax option on the MiniBox (the new equipment uses HDMI only, and my tv only has 2 HDMI ports). So now, I am stuck with a 480i signal, despite the fact that I used to receive 1080i HD channels directly from the wall before the transition (over a coax cable, without the box). If I go to the Cox settings menu, it coyly allows me to select the "video output" option under "video/audio" settings, but then DOES NOT LET ME CHANGE IT TO 1080i, the ONLY option is 480i. So Cox has rigged their box to unchangeably default to 480i if you are using a coax connection, even though the coax standard is capable of carrying a 1080i signal flawlessly. I am assuming this is just another "horrible cable company doing horrible things because they're horrible" thing, but if anyone has any idea how to work around this without me having to purchase an additional device to convert HDMI to coax I would certainly appreciate it. Also, if any Cox representative can give me a logical explanation as to why this problem exists beyond "we love making your life difficult" I would love to hear it, because you have done little to prove otherwise. This is not a hardware limitation, you could easily convert your signal to 1080i compatible with a coax output, but you choose not to, and that is truly aggravating.3.3KViews0likes3CommentsCox account practices and service levels.
This is an account specific question but contains information that other Cox customers might find to be interesting. First, I've been a Cox customer for many years. I've requested many different service changes over this 15-ish year period and a couple years ago chose to receive a two service bundle- phone and internet and while I got the higher tier of phone service I was led to believe that voice mail was an extra to be requested separately- incurring its own charge on the bill. Since I own an answering machine I saw no real need for the service and have declined to add it to my bill. Fast forward to about a month or so ago and casually perusing my phone call history in my online tools I discovered a couple calls that showed as being forwarded to voice mail. They were not important calls so I didn't think too much of it and at the time when I clicked the "Messages" link on the page there were no messages shown. I chalked it up as another technical glitch and thought nothing of it. This last weekend I was informed by a friend that his call placed to me went to some strange voice mail thing so I explored again- to find that in fact there were several messages there for me. I checked my most recent bill and lo and behold- there was an item "Voice Mail" in the "Telephone" section- but with no associated amount. Now by and large this does not necessarily constitute an inconvenience per se but I'd like to point out that I did not order it nor was I informed that this feature was going to be added to my array of features- because had I been aware I'd have at least turned it off since as I already pointed out, I own an answering machine. I'm struck by the fact that I may well have missed an important call that had gone to voice mail instead of my machine at home- I'm lucky that didn't happen. There's another issue and I'd really like a copy of a detailed customer agreement that we have with Cox and what the policy is on unilaterally altering services without notifying customers. It seems that this company whose business is communication seems unwilling to communicate with paying customers about matters of some importance... I've had three separate occasions where services were taken down for "regular maintenance"... including twice where I had no phone-- thankfully there was no emergency where I'd have needed to contact someone. I found it telling that I received zero notifications ahead of time for any of these and when I called a rep after the earliest incident I was told that such notifications were essentially unfeasible. As for my surprise voice mail- if there are no additional charges- or its inclusion is a contingency of my continued discount then I'm inclined to keep it- it may come in handy depending on the ability I have to configure it. If I can set a delay that enables my machine to pick up first then it'll be useful- but my greater concern is with a well established pattern that indicates a failure to grasp the value customers place on knowing ahead of time about matters that will seriously impact their access to the services for which they are paying a premium for and as well the at best questionable ethical compass that holds acceptable the practice of making unilateral changes to a customer's service without any notification to the affected party. THAT I find most troublesome and the theme of communications I'm considering initiating with the state Attorney General and as well with the Public Utilities Commission inquiring the nature of any and all laws and regulations governing the conduct of a business entity within a given jurisdiction. It's difficult not to see such a pattern of refusal to touch base with a customer concerning matters that common sense says are important as an attitude of contempt for customer needs but it is advisable to remember that such things help to open up markets to other players who may well approach things with an attitude more amiable toward customer service and the need for communication. If your company wants to call itself my friend in the digital age then it would be a good idea to make the effort to play the part of friend whether or not they feel up to the role... after all I am the paying customer.3.3KViews2likes1Comment
Guide
Hello! I just now got Cox TV, and I have an HDTV. The picture is flawless on the HD Channels, and it is full screen, the way it should be. When I go into the TV Guide, it shrinks to a SD picture with bars to the right and left. I have done the aspect ratio and no fix. The regular programming is fine. It's the way it should be so no issue there. Is there a way to make the guide bigger??? Full screen???? Please help! It's hard to read it!!!!3.2KViews0likes1CommentDid McAfee monkey with TCPIP or Client settings?
Had trouble with McAfee a few days ago. I finally downloaded McAfee Virtual Technician, which found: Expected File not Present c:\program files\mcafee\virusscan\mcvsoutil.dll I did an on-line Chat with Dileesh Das. Then phone call with Zack in Louisiana to remove completely then re-install the new McAfee to fix it. It was OK or so I thought. Worked OK all day. Then re-boot (over night) and presto, NO INTERNET ! Since then, I found that either the NIC is zapped or McAfee changed some SETTINGS like under Control Panel, Network Connections, Local Area Connections, Properties. Maybe TCPIP, or Client for MS Networks. I called Cox, and was on hold a long time. An hour later I got hung up. Called back. I'm still on hold. So has this happened to anyone else?3.2KViews0likes6Comments
Cox Contour Boxes updating always at the incorrect time
OK we have followed the correct directions for our boxes to update at a specific time. Unfortunately they are updating at a different time than what we selected and then taking close to 2.5 daily to update. Is anyone else having this issue/ Our TV's display the Please excuse our house cleaning message. TV is unwatchable for that entire time! How do we resolve this issue. Again it's not the settings, we already have those set up for a particular time that Cox seems to be ignoring.2.3KViews1like5Comments
"My WiFi" settings
I am logged into my Cox account and trying to set up the "My Wifi" settings and I'm being alerted that my modem is 'ineligible'. This modem (the Arris DG2460) was sold to me right in the Cox store- why is it considered ineligible? It's on the list of accepted modems, see below.2.2KViews0likes1Commentspam filter settings missing in new webmail
the new webmail ** I never wanted or asked for churched up webmail. I have had to setup multiple filters to block spam that (after many years of none) has started to inundate my account. I have had to create filters to keep known good email addresses and other criteria. now emails that came in just fine are going to my SPAM folder. problems is I disabled ALL my filters and certain emails still end up in the SPAM folder. specifically xxxxxxxxxx@vzwpix.com (where x's are the phone number) marking them as "not spam" does nothing other than put them in my inbox. the old spam settings seem to have disappeared from settings.2KViews1like41Comments
Cox Contour Boxes updating always at the incorrect time
OK we have followed the correct directions for our boxes to update at a specific time. Unfortunately they are updating at a different time than what we selected and then taking close to 2.5 daily to update. Is anyone else having this issue/ Our TV's display the Please excuse our house cleaning message. TV is unwatchable for that entire time! How do we resolve this issue. Again it's not the settings, we already have those set up for a particular time that Cox seems to be ignoring.
