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1111's avatar
New Contributor

"My WiFi" settings

I am logged into my Cox account and trying to set up the "My Wifi" settings and I'm being alerted that my modem is 'ineligible'. This modem (the Arris DG2460) was sold to me right in the Cox store- why is it considered ineligible? It's on the list of accepted modems, see below.

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  • Nvphone's avatar
    New Contributor

    Why just log into it like I do and change as needed your settings.

    For security always change its IP address and password.

    I also change the network names.