Cox was overcharging me for service they never provided
I had their Premiere 200 service for years that supposed to provide speeds 200Mbps/150Mbps according to the plan but in reality I was getting at most 6Mbps. Cox keep lying to me and blaming on my Modem and other ridiculous excuses so I had their tech come out and confirm that it's on their end. I called Cox Customer Support and tried to see if I can be compensated for being overcharged for years and their rude manager yelled at me with "NO!!! We can't give you discounts!!" so I asked her, April to speak with her supervisor or manager. April said "I'm in charge here and you have to talk to me!" so I told her to I will call their corporate office and complain about her so she eventually said that her manager will contact me within 72 hours. I don't understand why Cox still has this monopoly over the cable internet service and acting like Dictators with complete disregard for customers. I think Cox should be investigated and/or class action lawsuitfiled against them.
Neighborhood throttling, what's next?
To the worst company I have had the displeasure of working with, This article, and its comments, sum up my feelings about Cox entirely. Get it together, your company is a joke. Please do something about it. https://arstechnica.com/tech-policy/2020/06/cox-slows-internet-speeds-in-entire-neighborhoods-to-punish-any-heavy-users/ To throttle a whole neighborhood because of a single, or couple bad actors (and in this case, I don't even think they are because if you're ripping them off for "unlimited" and then turning around and punishing them for using what they're paying extra for (needlessly, might I add, so you can thicken your pocket books rather than invest in network improvements). Data caps are a way for you to overload your network and skimp on investing in improving the infrastructure. If your network is strong enough, you don't need them, and they're simply a way to make more money for equipment that is running regardless of whether it's at capacity or not. The fact that you have no difference in data caps between tiers is an additional slap in the face. One should not be able to exceed their allowed usage in three hours at max download speed, what the heck is that all about? Here, check out this amazing speed, but don't use it for more than three hours or pay us extra per 10GB increment or $50 a month and then still get attacked because Cox refuses to invest in their network and would rather find cheap, shady ways to rip of their customers. I can't wait for SpaceX's StarLink to become operational, or any other competitor to become available in the Phoenix area so I can ditch your awful service and never look back again. In the future, I will not purchase or rent property in a location that is only serviced by Cox for internet. That's how much of an impression you make on people, I hope you're happy. Quit being an evil, greedy company and do the right thing for a change. Do not engage in shady business practices, throttling whole neighborhoods upload speeds when the majority users have done nothing wrong, and the ones you claim to have done something wrong are only using their service as advertised by you crooks, and paying extra for "unlimited" to which you respond in this way. I have no respect for this company, or anyone that works there. You should all be ashamed for yourselves, how you sleep at night is beyond me. Sincerely, A long time, and extremely frustrated customerJust a reminder on user opinion of Cox Data Caps
Just a reminder, since imposing data caps you have done little to address the complaints of customers (data caps too low, no option for unlimited that is reasonable, being so *** greedy it makes me cringe paying my bill every month). I still absolutely despise this company and its policies on capping data to 1TB for all levels of internet service, it's a joke in 2018 and you should be ashamed of yourselves. I seriously can't wait to for SpaceX satellite internet to become available, because the moment I have a viable alternative (let's see you stop SpaceX accessing utility poles you anti-competitive you-know-whats) I will be ditching your company so fast and never looking back. You're fortunate in that, for now, there is no viable alternative for service in my area... you better believe if I move, ISPs will be high on my list of considerations and if Cox is the only option, I'll just move somewhere else. The other part that is fortunate for Cox is that you STILL HAVE TIME to fix your colossal screw ups, before the competition comes in and kills you (it's going to happen, it's only a matter of time, look at your TV business). Fix this, and maybe the hemorrhage of customers will not be so bad when another company that doesn't want my arm, leg and first born to provide me with a decent service at a fair price arrives. In the past, SEVERAL years ago, Cox had data caps in my market (though not enforced at the time) of OVER 2TB... what happened? This was years ago, and someone at Cox deemed that to be a fair amount back then... I'll tell you what happened. Greed. Plain and simple, you found a way to increase your profits at the customers' expense, yet again. Your investments in infrastructure are a joke, you're never laying new fiber or upgrading existing lines... you barely fix what breaks, and wait for things to break and go down before fixing (if you ever even upgrade at all, I'm talking Nodes here). All you're OBVIOUSLY doing is overselling your capacity, and hoping that Data Caps will offset the amount of use that customer are getting, so you can keep piling on more and more customers while never improving or upgrading a *** thing on your end. It makes me sick, and I am going to continue to complain as long as there are data caps and no reasonable method to avoid them entirely. Eventually, if/when you do nothing, I willtake my business to the first competitoralong with plenty of others with me... I would almost rather it go that way, because in my current view of Cox, not much would make me happier than seeing you go out of business in the nastiest possible way. You know what they say about karma, and you'll have earned every bit of it. Doing business with Cox feels like being in an exploitive relationship, with no easy way out (no competition, and anti-competitive behavior from Cox to keep any and all competition far away, funny how there's always enough money for that project isn't it????). Do something about it. Sincerely, A once happy, butnow extremely unhappy customer.
Cannot get a refund!!!
I was charged twice for my wifi bill this month and cannot for the life of me get a refund from this company. I've had billing issues with this company over the course of how many years, and cannot ever get my money back! I don't want credits--I WANT MY MONEY BACK! How can I get this escalated to someone who will take care of this issue, rather than giving me the run-around and saying they're submitting the "request". To who? Where? Just connect me to someone who can solve the problem! It's that simple!!!
Data Use cap BS!
So my data cap was exceeded for some unexplained reason, with the highest usage days when I wasn't even at home. The only thing I use internet for is mostly watching a few shows on Netlix. This should no way cause my usage to double! They charged me for 200 GB over their new 1TB limit! What an effing racket! I want so badly to take my crappy cable box that doesn't work anyway and throw it through their front window and be done with this monopoly. This company needs to join the real world where you actually have to please your customers to retain their business. Cox knows we are screwed because we have few if any real options. I can't wait for the day when I've paid my last Cox bill and can have nothing to do with this POS company!
